Operational Readiness Lead, US Employer Portfolio CoreSolutions - Cigna Healthcare - Hybrid

Operational Readiness Lead

The Operational Readiness Lead will support large-scale, complex, and cross-functional initiatives within US Employer Portfolio Core Solutions. This role is responsible for driving end-to-end operational readiness and change management across impacted internal and external stakeholders. The ideal candidate will be a strategic thinker and skilled facilitator who ensures seamless execution and adoption of business changes.

Responsibilities

• Partner with matrixed organizations to identify operational impacts and readiness needs.
• Develop, maintain, and execute comprehensive operational readiness plans and change management plans for large scale initiatives.
• Proactively resolve or mitigate issues and implement contingency plans; escalate as needed to E2E PM, project leadership and business stakeholders.
• Lead operational readiness calls and identify cross-initiative dependencies / impacts.
• Ensure creation and execution of SOPs, job aids, training materials, and other documentation to support business readiness and successful go-live.
• Collaborate with business teams to assess staffing models and readiness for operational changes.
• Deliver tailored written and verbal status updates to various audiences.
• Facilitate pre- and post-go-live checkpoint calls and establish Command Centers for major launches.
• Coordinate KPI / metric planning and ensure reporting is in place to monitor go-live success.
• Support post-go-live issue triage and coordination to ensure timely resolution.
• Ensure business process testing criteria is defined / documented, testing is executed, and defects are resolved. Ensure business review and sign-off received on business test evidence.
• Support the planning and execution of 1 / 1 US Employer Portfolio Leadership Command Center and other partnering Enterprise Command Centers.
• Support lessons learned. Provide recommendations to improve the US Employer Portfolio Operational Readiness process and contribute to ongoing process improvements within the role.
• Maintain and enhance Operational Readiness Playbook, templates, and team documentation.
• Support Cigna Pharmacy Issues Management process and drive assigned issues to closure.

Qualifications

Competencies

This role is also anticipated to be eligible to participate in an annual bonus plan. We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays.

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email SeeYourself@cigna.com for support. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco / nicotine users in states where that is legally permissible. Candidates in such states who use tobacco / nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include : Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.