Technical Writer & Process Improvement Analyst

Fixity Technologies LLCLong Island City, NY, New York, USA

17 days ago

Job type

Full-time

Job description

Note : Need Portfolio Document samples

Job Title : Technical Writer & Process Improvement Analyst

Position : Technical Writer & Process Improvement Analyst

Location : Long Island City, NY 11101

Hours week : 40

Summary of Position :

The agency is seeking a dynamic and detail-oriented Technical Writer & Process Improvement Analyst to join our team.

This role blends strong documentation expertise with a keen ability to analyze and improve organizational processes.

The ideal candidate will work cross-functionally with all IT teams to gather, document, and analyze current policies and procedures, identifying opportunities to enhance efficiency and effectiveness.

Job Duties :

Collaborate with IT teams to gather information on existing policies, processes, and systems.
Develop clear, concise, and comprehensive documentation of IT processes and policies.
Conduct in-depth analysis of current workflows to identify inefficiencies, bottlenecks, and areas for improvement.
Present findings and recommendations to IT leadership with clear justifications and proposed implementation plans.
Assist in the development and maintenance of knowledge base articles, FAQs, and user guides for internal and external stakeholders.
Design or update process diagrams using Visio or similar tools.
Maintain documentation repositories in SharePoint and ensure version control.
Serve as a liaison between technical teams and business units to translate complex processes into user-friendly materials.
Support change management initiatives by developing training materials or communication plans''

Qualifications and Requirements :

3+ years of technical writing experience, preferably within IT or technical environments.

Strong understanding of process improvement methodologies.

Proficiency in Microsoft Office Suite : Word, Excel, PowerPoint, Visio.

Comfort working with data – ability to interpret, analyze, and visualize data to support decision-making.

Strong visual communication skills for creating infographics, flowcharts, or process visuals.

Excellent critical thinking, problem-solving, and analytical skills.

Strong organizational and planning capabilities with attention to detail.

Ability to think creatively and bring innovative ideas to problem-solving.

Tech-savvy with a demonstrated ability to learn new systems and tools quickly.

Outstanding communication skills and a customer-focused mindset.

Preferred Qualifications

Experience with enterprise IT environments and service management platforms.

Familiarity with workflow mapping, documentation standards, or business process modeling tools.

Knowledge of SharePoint for document management and collaboration.

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Technical Writer • Long Island City, NY, New York, USA