Jr. Account Manager

Junior Account Manager

The Junior Account Manager will work closely with the Account Manager to maximize value within an assigned customer portfolio. This role will actively support upselling, cross-selling, and simplifying the customer journey by offering guidance, timely support, and impactful communication. The Junior Account Manager is a proactive customer partner focused on revenue growth, customer satisfaction, and engagement. This is a commissioned role ideal for individuals who excel in a collaborative environment and are motivated by building long-term customer relationships.

Key responsibilities include :

Account Support & Partnership :

Collaborate with the Account Manager to manage and grow an assigned customer portfolio.

Serve as a key point of contact, assisting customers with inquiries, providing support, and facilitating service delivery.

Help identify customer needs to optimize product and service use, driving satisfaction and loyalty.

Utilize company CRM database to maintain accurate, updated, and organized information on all assigned customers.

Sales & Revenue Growth :

Actively support upselling and cross-selling efforts by presenting relevant product and service solutions to customers.

Develop customer-specific recommendations and support the Account Manager in presenting these to drive value and engagement.

Meet or exceed assigned sales targets in collaboration with the Account Manager.

Customer Experience Improvement :

Simplify and enhance the customer journey by addressing pain points, providing clear communication, and implementing solutions to improve interactions.

Gather customer feedback, identify improvement opportunities, and communicate insights to internal teams to support a seamless experience.

Maintain updated records on customer interactions and transactions in CRM systems, ensuring accurate data for performance analysis and account planning.

Collaboration & Communication :

Partner with internal teams (e.g., product, marketing, customer service) to ensure consistent and high-quality service delivery.

Work closely with the Account Manager and cross-functional teams to align on strategy and coordinate actions to meet shared goals.

Qualifications :

Bachelor's degree in Business, Marketing, or related field, or equivalent experience.

1+ years in sales, account management, or customer service; experience within healthcare or SaaS industries preferred.

Strong communication, interpersonal, and negotiation skills.

Proven ability to build and maintain customer relationships.

Goal-oriented and self-motivated with a track record of meeting or exceeding targets.

Proficiency with CRM software and Microsoft Office Suite.

What We Offer :

Competitive base salary with commission potential.

Comprehensive benefits package including health, dental, and vision insurance.

Opportunity for growth and advancement within a global industry leader.

Collaborative, customer-focused work environment.