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Customer Outreach Speicalist
Customer Outreach SpeicalistInsight Global • Great Falls, MT, US
Customer Outreach Speicalist

Customer Outreach Speicalist

Insight Global • Great Falls, MT, US
3 days ago
Job type
  • Part-time
Job description

Job Description

Job Description

Qualifications :

  • Prior experience in customer service, hospitality, or sales outreach
  • Comfortable with outbound calling and handling hang-ups or rejection
  • Strong verbal communication and interpersonal skills
  • Proficiency in Microsoft Excel, specifically cleaning up data and tracking calls / documentation
  • Ability to quickly learn and articulate technical service offerings
  • Honesty and integrity with the drive to help others
  • Comfortable with part time (approx. 20 hours / week)

Nice to have :

  • Bachelors degree
  • Understanding of the information technology or cyber security industry
  • Overview :

    Insight Global is assisting a client in identifying a Campaign Outreach Specialist for a Managed Service Provider, is launching a new marketing campaign offering complimentary IT services to prospective customers. They are seeking a Campaign Outreach Specialist to support this initiative by making outbound calls, engaging prospects, answering questions, and scheduling meetings with Solutions Engineers. This is a great opportunity for someone with a hospitality or customer service background who is comfortable on the phone and eager to contribute to a dynamic campaign.

    Key Responsibilities :

  • Make outbound calls to prospects from purchased contact lists
  • Reference the campaign and explain free service offerings :
  • Network assessments

  • Cybersecurity assessments
  • 1 hour of trial IT consulting services
  • Gauge interest and schedule appointments with Solutions Engineers
  • Answer basic questions about services and offerings
  • Track outreach efforts and maintain accurate records in Excel
  • Completing documentation and tracking POC’s responses
  • Educate customers on service offerings and how they can add value / solve IT business challenges
  • Participate in a 1-week training led by the CEO / President to understand company services and approach
  • Utilizing applications such as Ring Central, Autotask, Last Pass, and Hubspot for data cleaning and making calls
  • Hours : Part-Time, 20 hours / week

    Hourly Pay : $18 / hr - $20 / hr

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    Outreach • Great Falls, MT, US

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