Customer Service Representative - Highland, VA

Customer Service Representative - Highland, VA

WeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company's 5,500+ team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1 billionbus and rail passengers on four continents. Visitwedriveu.comto learn more about our company, clients and career opportunities.

The Customer Service Representative is a key part of our Customer Service team.The principal core competencies required for success in this position include : a customer focus;the ability to analyze and solve problems; sales and customer retention skills; and an effective understanding and use oftechnology.

Responsibilities :

• Responsible for acting as a liaison between the customer and the company
• Provide a world class customer experience to both internal and external customers via phone / email / chat
• Assist customers with service requests, changes, cancelation, and other queries
• Resolve customer service issues via phone / email / chat
• Capture detailed customer charter requests and provide an accurate quotation
• Follow-up with leads via phone / email / chat
• Assist customers with single call issue resolution
• Ensure personal revenue goals and objectives are exceeded
• Directly contribute to department revenue goal attainment
• Other duties as assigned

Qualifications :

We Offer

Physical Health

Financial Health

Emotional Health

Personal Development

WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment free of discrimination or harassment where thoughts and ideas of all employees are appreciated and respected. We value excellence and recognize that by respecting the diverse backgrounds, skills, and perspectives of our workforce, we will sustain a competitive advantage and remain an employer of choice. We also see diversity as more than policies; it is imperative for enabling us to attract, retain and develop the best talent available.

Compensation details : 18 Hourly Wage

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