Job Description
Job Description
Description :
Title : Town & Ranch Bartender & Server
Reports to : T&R Supervisor
Position Type : Full or Part-time, Non-exempt
Why you'll love it here :
At Los Poblanos, you will discover more than just a job. Join a team that values your contributions, fosters innovation and provides competitive salaries and benefits. Work in one of New Mexico's most inspiring natural and historic settings while taking your career to the next level. Rooted in our mission to preserve this extraordinary property, our core values embrace community, hospitality, empathy, excellence, respect and stewardship—driving an unforgettable guest and employee experience. There are many opportunities to learn, grow and lead with the dynamic teams at our award-winning restaurant, boutique inn, serene spa, stunning event spaces and organic farm. Dive into hand-made artisan products at our production facility and retail locations or go behind the bar at our vibrant tasting rooms in downtown Albuquerque and Santa Fe.
Job Summary :
As a Bartender / Server in a Tasting Room, you will be responsible for providing a memorable and educational tasting experience for guests, showcasing a variety of beverages, and delivering exceptional customer service. Your duties will include greeting guests, explaining the characteristics and history of the beverages, preparing and serving drinks, and making pairing recommendations. Additionally, you will handle transactions, maintain cleanliness and organization of the tasting area, and manage inventory. Strong communication skills, a passion for beverages, attention to detail, and the ability to work in a fast-paced, team-oriented environment are essential for success in this role.
Duties & Responsibilities :
- Act as an ambassador and representative for the Los Poblanos property & cities of Los Ranchos de Albuquerque, Albuquerque & Santa Fe
- Welcome and acknowledge all guests according to company standards and anticipate and address guests’ service needs
- Respond rapidly to customer requests in a professional and hospitable manner
- Learn the tasting room menu so that it can be explained to our guests
- Learn the wholesale lavender line so that it can be explained and sold to our guests
- Serve food and beverage orders to guests in a timely and courteous manner
- Prepare food & beverage
- Bus & clean tasting room surfaces
- Operate as a team member of the retail shop and the tasting room
- Perform opening and closing procedures
- Perform other job-related duties as assigned
Essential Job Functions :
Assist customers with seating arrangementsPresent food or beverage information or menus to customersTake ordersPrepare beverages as neededAssemble food as neededServe food and beveragesCommunicate with customers to resolve complaints or ensure satisfactionEnforce rules or regulationsProcess customer bills or paymentsBus tables as neededClean food service areas as neededStock serving stations or dining areas with food or suppliesAssist in the retail space as needed - ringing customers, wrapping orders, etc.Requirements :
A minimum of (1) year of experience working in a restaurant or barCompletion of Serve SafeValid Alcohol Server’s PermitMust display a professional appearance and shared fate attitudeExcellent oral communication skills and positive interpersonal skills requiredAble to work under pressure and remain calm to resolve problems using good judgmentAble to work cohesively with co-workers as part of a teamProblem-solving skills and deductive reasoning abilitiesHigh School Diploma or EquivalentMust be able to sit, stand, bend, squat, reach, and walk 8 to 10 hours a dayAble to grasp, lift, carry. Must be able to lift 30 lbs. in short intervals throughout the dayMust be willing and have the ability to work a varied schedule to include evenings, weekends, and holidaysPreferred :
Ability to speak SpanishInterest in sustainability, food and New Mexico cultureInterest in organic farming, agriculture, art and architectureThis job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.