Navigator - vSubstance Use Recovery Program (F / T Days)

Job Description

We’re a Little Different

Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.

At Mercy, we believe in careers that match the unique gifts of unique individuals – careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine named us in its “Top 100 Places to Work.”

Overview :

The Navigator – Mercy Virtual Substance Use Recovery Program (vSURP) serves as the primary point of contact for patients enrolling in the treatment program, providing coordinated, personal, professional, and compassionate service. The Navigator works closely with multidisciplinary team members across the Mercy Ministry Hospital system to support patients through the enrollment and ongoing care process.

The Navigator performs a wide variety of duties, including clerical, call center, and clinical support.  Functioning as the primary clerical and front-desk support for the program, working collaboratively with physicians, providers, and social workers to ensure patients receive timely and coordinated care.

Key responsibilities include triaging incoming phone calls, gathering and documenting appropriate information to route to the appropriate team members or decision makers, assisting with patient registration, physician scheduling, and other daily operational activities as needed to maintain program flow and efficiency.

Mercy’s Virtual Substance Use Recovery Program (vSURP) is a ministry-wide program continuing to expand across multiple states. This position requires adaptability, flexibility, and a commitment to teamwork in an evolving and fast-paced environment.

Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.

Qualifications :

• Education : High school diploma. Bachelor’s degree in social work or psychology preferred.
• Experience : Previous experience in a behavioral health setting preferred.
• Certification / Registration : BLS required or within 6 months of hire.
• Other skills & knowledge : Effective oral and written communication skills, customer service focus and skills. Ability to multi-task, detail oriented, with good organizational skills. Ability to handle fast-moving environment with occasional stressful situations. Critical thinking skills with ability to problem-solve. Excellent computer skills with experience in Word and Excel.

We Offer Great Benefits :

Day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds are just a few of the great benefits offered to eligible co-workers, including those working 32 hours or more per pay period!

We’re bringing to life a healing ministry through compassionate care.

At Mercy, our supportive community will be behind you every step of your day, especially the tough ones. You will have opportunities to pioneer new models of care and transform the health care experience through advanced technology and innovative procedures. We’re expanding to help our communities grow. Join us and be a part of it all.

What Makes You a Good Match for Mercy?

Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and unafraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a good fit for you, we encourage you to apply.

EEO / AA / Minorities / Females / Disabled / Veterans