Director of Operations

Description

Markey’s provides creative as well as event technology solutions for client events at the JW Marriott in downtown Austin. We are currently hiring for a Director of Operations to join the team. The Director of Operations works directly with clients contracting with the JW Marriott and oversees all day-to-day operational activities regarding event technology services. The Director is also responsible for managing and leading the operations team to ensure successful events.

This is a full-time, salaried (exempt) role.  Typical daytime hours, although occasional early mornings, late nights and weekend work will be required based on the event.

Position Responsibilities

• Oversee and manage all aspects of daily event technology operations at the hotel, ensuring seamless execution.
• Assist with the coordination of equipment, technician orders, scheduling, and inventory control.
• Optimize labor resources to ensure all events are staffed effectively and service expectations are met.
• Provide clear work direction, follow up on task completion, and uphold operational standards.
• Cultivate strong client relationships through daily engagement, ensuring exceptional service and satisfaction.
• Ensure accuracy in event setups, documentation, and operational procedures.
• Identify, evaluate, and implement process improvements to enhance service delivery.
• Foster positive working relationships with hotel staff, clients, and event planners, as well as the Markey’s sales team.
• Participate in interviewing, hiring and training of new operations employees.
• Supervise and develop the operations team, delivering technical and customer service training while enforcing company policies and SOPs.
• Troubleshoot and resolve issues with A / V systems and event technology as needed.
• Fulfill other duties as assigned to ensure success of Markey’s events.

Requirements

Become a part of our team!

Established in 1959 and with more than 65 years of experience in the rental & staging industry, Markey's prides ourself in providing the BEST SERVICE and MOST DIVERSE & RELIABLE EQUIPMENT the industry has to offer. We are committed to providing a good working environment where all employees treat each other with respect and dignity, where employees are encouraged to grow personally and professionally, and we help employees produce quality results of which they can be proud.

At Markey's we are a 100% Employee-Owned Company and we participate in an ESOP, or the Employee Stock Ownership Plan! The ESOP gives our Full-Time employees a beneficial ownership stake in the company at no cost to them. Ask us about our ESOP and its many benefits!

We offer :

Check us out at www.markeys.com !

Markey’s is a 100% employee-owned national audiovisual firm headquartered in Indianapolis with offices throughout the United States. Our experience and capabilities are diverse, comprehensive, and unparalleled. Let us help you create a defining experience at your next live event. Learn more at our website or contact us at info@markeys.com

As an employee-owned company, the Markey’s team is filled with talented people who truly care about the work they do, the clients they serve, and the company they represent.