AI Support Operations Lead

The Operations Lead will provide strategic oversight and operational leadership for the ChatGPT Enterprise (CGPTE) support team, ensuring seamless service delivery during the enterprise rollout. This role combines hands-on technical support capabilities with operational management responsibilities to drive service excellence and continuous improvement.

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Required Skills & Experience

• 4-6 years of experience in IT service management or technical support leadership roles
• 2+ years of experience with ServiceNow platform administration and workflow management
• Proven experience in incident management and crisis response leadership
• Experience supporting enterprise software rollouts and user adoption initiatives

Nice to Have Skills & Experience

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and / or other paid time off as provided by applicable law.