Operations Specialist

divh2Operations Specialist/h2pAt Encore Fire Protection, we are proud to be the east coasts largest full-service fire protection company, serving over 90,000 customers from Maine to Louisiana. With a team of over 2,200 dedicated employees, we provide innovative, customized fire suppression, fire sprinkler, and fire alarm solutions that protect lives and properties every day. Our goal is to deliver superior experience to those who trust us to safeguard what matters most. We are passionate about continuous growth, innovation, and maintaining a culture that thrives on success and commitment to safety. Our mission? To be the best fire protection company the industry has ever seen./ppOur continued growth and success have created the need for an Operations Specialist working out of our Needham, Massachusetts office. For this position you will be the second layer between our customers and our technicians to ensure every job is completed with this approach; what we said we would do, how we said we would do it, when we said wed have it done. Our pace is fast and our volume is high which requires a proactive personality type. Someone who is not intimidated by, yet motivated by, tackling tough deadlines and is driven to get things done as a means of meeting the long-term objective. The person that excels in this role is someone who enjoys finding all the information and then wants to figure out how to put the pieces together. They like to work independently but value building relationships with customers as well as internal partners. They are able to see the bigger picture but dont let it interfere with the important details./ppWhat youll be doing:/pulliManage and oversee the service delivery for specific product lines/liliReview scope of work and service contracts to ensure accuracy/liliMatch billing with contract quotes and be able to notice even the smallest differences/liliInvestigate scope of work performed with billing discrepancies/liliCommunicate with customers on daily basis with invoice changes/liliMaintain focus on executing end of month billing cycle/li/ulpWhat Youll Need to Succeed:/pulliAlthough a college degree is preferred, we know the skills needed to be an awesome operations specialist are not always taught in the classroom. Two years of related work experience are just as impressive/liliPrior experience in a service business or scheduling position/liliComfortable with technology (Microsoft Office) and interest in learning new technology. We work with an industry-specific program in which you will be given basic training on program usage but it is up to each individuals initiative to develop advanced skills/liliAbility to work under pressure and meet deadlines/li/ulpWhat We Offer:/pulliCompetitive Salary: Compensation commensurate with your experience, with the opportunity to earn performance-based bonuses tied to your personal effectiveness and contributions to the team./liliPurpose-Driven Work Environment: We believe in working smarter, not harder. Youll be part of a culture that values results, and we empower our team to focus on impactful work./liliFlexible Dress Code: Upon joining, youll receive branded Encore gear and we believe in dressing for the objective, not the occasion. Most days, you can enjoy a casual work environment, but well dress up when the situation calls for it./liliInnovative Culture: We encourage a culture of experimentation and improvement. Youll have the freedom to express your ideas and be part of a company that is always looking to improve and grow./liliTools for Success: Access to leading-edge web-based productivity tools./liliHealth and Wellness: Comprehensive medical, dental, and vision coverage through Blue Cross to keep you and your family healthy./liliRetirement Planning: Participation in our Fidelity 401(k) plan with a company match, helping you save for your future./liliLife Insurance: Company-paid life insurance policy of $50,000 to give you peace of mind./li/ulpEncore Fire Protection is an Equal Opportunity Employer and an E-Verify Employer. We consider applicants for employment without regard to gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status./p/div