Technology Operations Manager

Technology Partner

Coordinates and drives business relationships with key internal partners and significant external partners

Serves on ministry governance councils as a technology partner and advisor

Is a consultative partner to the leaders in ministry on all technology topics and articulates short and long term trade-offs on technology decisions

Partners with Ministry Market leadership and IT stakeholders to align technology to help achieve Ascension's goals

Works with customers to understand and explain business and technical issues, respond to user problems, explain new technologies, and present deliverables

Promotes new solutions, methods to improve business processes, efficiency and effectiveness or value delivered to customers

Partners in technology roadmap development with operational business partners and works across Ascension Technologies to help enable solutions

Provides executive reporting for account portfolios and helps support IT vetting and prioritization processes for demand management

Brokers prioritization and delivery commitment based on capacity and business value to the organization

Manages intake process from identification of business issue / idea to project initiation / rejection

Initiates and leads teams through change by communicating a compelling case for change

Oversees activities for assigned ministry and orchestrates delivery through to a high standard and customer satisfaction

Ensures user / management involvement at appropriate milestones

Facilitates resolution to usability / performance issues which impact performance and owns collaboration with care team and business leaders during critical events

Facilitates support across AT during a crisis

Contributes to project plans, RFP's and RFI's

Helps formulate project scope and objectives

Advises and guides business partners and impacted associates for processes related to technical assessments, contracting, sourcing, and technology delivery

Represents business partners at CAB meetings

Business and Technical Acumen :

Makes sound decisions and takes initiative and accountability for the accuracy of information in the preparation and presentation of detailed proposals

Proactively resolves complex, non-routine problems and issues

Understands business needs, identifies inefficiencies in processes and proposes technology solutions for improvement

Works across multiple functional areas with a clear ability to understand operational and executive level needs

Demonstrates high ethical standards and fosters trust

Demonstrates knowledge of and experience with software tools to create, edit, and analyze complex projects, and presentations

Understands Agile project delivery, application development, and Healthcare applications

Education :

High School diploma equivalency with 2 years of cumulative experience OR Associate's degree / Bachelor's degree OR 4 years of applicable cumulative job specific experience required.

Additional Preferences :

Healthcare technology experience

Why Join Our Team

When you join Ascension, you join a team of over 134,000 individuals across the country committed to a Mission of serving others and providing compassionate, personalized care to all. Our inclusive culture, continuing education programs, career coaches and benefit offerings are just a few of the resources and tools that team members can use to create a rewarding career path. In fact, Ascension spent nearly $46 million in tuition assistance alone to support associate growth and development. If you are looking for a career where you can grow and make a difference in your community, we invite you to join our team today.

Equal Employment Opportunity Employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex / gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws.

As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.

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