IT Support Specialist

Job Description

Job Description

We are looking for a dedicated IT Support Specialist to join our team in Brooklyn Park, Minnesota.

In this role, you will provide comprehensive technical support to ensure seamless operations across devices, systems, and collaboration tools. Your focus will be on delivering excellent customer service while troubleshooting issues and contributing to the overall improvement of IT processes.

Responsibilities :

• Deliver technical support for devices, operating systems, collaboration tools, productivity software, and endpoint security systems.
• Coordinate onboarding and offboarding processes, including equipment setup and access provisioning for new and departing employees.
• Manage incident lifecycles from intake to resolution, ensuring clear and timely communication with users.
• Collaborate with engineering and enterprise application teams to address escalated issues and perform root cause analysis.
• Maintain local inventory by conducting audits, managing IT procurement, and overseeing stockroom operations.
• Support hardware lifecycle management, including imaging, deployment, asset tracking, and returns.
• Ensure functionality of audio-visual systems in meeting spaces and collaboration rooms.
• Participate in IT initiatives, such as software rollouts, system migrations, and compliance-related activities.
• Contribute to change, problem, and incident management processes, prioritizing customer satisfaction and service quality.
• A minimum of 2 years of IT support experience, including first and second-line responsibilities.
• Associate or Bachelor's degree in Information Technology, Computer Science, or a related field.
• Hands-on troubleshooting experience with Windows, Linux, and MacOS environments.
• Familiarity with endpoint management tools such as Intune.
• Knowledge of enterprise identity systems like Azure Active Directory or Google Workspace.
• Strong communication skills with the ability to explain technical concepts to non-technical users.
• Basic understanding of networking principles, SaaS administration, and identity / access management.
• Certifications in CompTIA, Microsoft, or ServiceNow are highly desirable.