ServiceNow Technical Architect

Summary

The ServiceNow Technical Architect is responsible for directing both the strategic vision and hands-on execution of ServiceNow platform consulting and implementation efforts. Serving as a vital link between business stakeholders and technical teams, this role translates business objectives into scalable, sustainable platform solutions, while managing governance, platform health, upgrade planning, and developer enablement. The Technical Architect leads delivery with the support of ServiceNow Developers and Business Process Consultants and Analysts, all under the guidance of the ServiceNow Delivery Executive.

Key Responsibilities

• Strategy and Advisory

Define and guide technical governance, platform architecture standards, health metrics, upgrade planning, and long-term roadmaps for platform sustainability.

Lead and mentor development teams and business process experts, fostering best practices in coding, solution design, and stakeholder engagement.

Translate complex technical designs into business-focused value and ROI, demonstrating how design architectural decisions support objectives and upgrade readiness.

Monitor platform health indicators, assess technical debt, lead remediation initiatives, and enforce leading practices to sustain platform quality.

Develop and execute upgrade strategies that minimize business disruption, while documenting architecture, runbooks, and operational models.

We are seeking candidates with experience in :

Requirements

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https : / / dexian.com / to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.