Implementation Manager

Manager - Implementations

The Manager - Implementations position is a leadership role within the Professional Services department, responsible for guiding a team of project managers and consultants in the successful delivery of Tyler's software solutions. This position ensures that implementation projects are executed with consistency, professionalism, and efficiency by supporting team development, removing obstacles, and fostering a culture of accountability and continuous improvement. The Manager promotes autonomy and ownership among team members, provides direct and constructive feedback, and is comfortable addressing performance challenges and change. This role plays a critical part in ensuring implementation projects are completed on time and within budget, while maintaining a strong focus on staff well-being and client satisfaction. The Manager collaborates with internal stakeholders to refine implementation practices, supports project teams in executing deliverables, and works closely with Client Success to transition satisfied, referenceable customers after go-live. The Manager - Implementations oversees the full lifecycle of software implementation projects, leading a team of consultants to ensure timely, high-quality delivery aligned with client and business goals. This role manages resource allocation, team performance, and cross-functional collaboration, driving operational efficiency and continuous improvement across implementation practices. With accountability for both client satisfaction and financial outcomes, the Manager plays a pivotal role in enhancing customer relationships, supporting revenue generation, and contributing to strategic planning. Their leadership directly influences team effectiveness, project success, and the overall growth and reputation of the organization.

Work with our technology-driven solutions for property assessment and tax software and mass appraisal services. From data collection to computer-assisted mass appraisal to tax billing and collections, you can help develop property and recording solutions for the public sector.

Location Remote | Dayton Metropolitan Area, Ohio Travel 25-50%

Responsibilities

Supervise, coach, and support a team of implementation consultants, ensuring high performance, professional development, and adherence to implementation methodologies.

Manage the full implementation cycle for assigned software solutions, from project planning through go-live, ensuring successful delivery on time, within budget, and to defined quality standards.

Provide advanced guidance and direction to implementation staff to ensure minimal disruption due to technical or product-related issues.

Conduct regular performance feedback sessions, reviews, and coaching conversations; address underperformance constructively and support growth.

Recruit, develop, and retain high-performing individuals, cultivating a best-in-class implementation team.

Align consultant resources with project demands, considering experience, skillsets, scope complexity, and team revenue goals.

Oversee staff utilization, monitor productivity, and take corrective action to meet department and company performance objectives.

Mentor consultants on best practices, complex product functionality, and proper implementation techniques.

Lead the development and continuous improvement of implementation processes, tools, templates, and best practices; share enhancements across teams.

Collaborate with Project Managers, Product Managers, Conversion Engineers, Trainers, and Support to resolve escalated and critical implementation issues.

Participate in and contribute to pre-sales activities, including scope validation, proposal estimates, RFP responses, and client presentations.

Assist in drafting and reviewing Statements of Work, staffing plans, and implementation timelines.

Partner with Sales