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Sales Capability Specialist (Trainer)
Sales Capability Specialist (Trainer)JD.COM • Irvine, CA, US
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Sales Capability Specialist (Trainer)

Sales Capability Specialist (Trainer)

JD.COM • Irvine, CA, US
14 hours ago
Job type
  • Full-time
Job description

Overview

Sales Capability Specialist (Trainer) at JD.COM

We are seeking a bilingual (English / Chinese) Sales Trainer with a strong background in training sales teams in the supply chain / logistics industry. This role is a key member of the sales organization and supports expansion in North America.

Job Responsibilities

  • Enhance Sales Professional Competency : identify skill gaps within the US local sales team; design and implement training programs (product knowledge, sales techniques, customer management, etc.). Analyze sales data and performance metrics to continuously optimize training content and delivery methods.
  • Build Sales Recognition Program : design and drive sales incentive mechanisms (e.g., quarterly / annual excellence awards, honor badges) and help establish fair and transparent sales evaluation systems to motivate performance.
  • Organize Sales Team Building Activities : plan and execute regular team-building, cultural integration, and communication initiatives to foster cross-cultural collaboration. Collaborate with Product, Marketing, Operations, and Customer Service to develop localized training materials and toolkits.
  • Strengthen Customer-Facing Capabilities : partner with Operations and Customer Service to elevate client engagement standards, including customer tour processes and reception protocols. Develop high-quality customer interface materials (pitch scripts, proposal templates, account management workflows).

Qualifications

  • Minimum 3+ years of experience in sales training, sales management, HR development, or related roles; familiarity with US sales team dynamics and practices.
  • Fluent in English and Mandarin; adept at cross-cultural communication.
  • Foundational data analysis skills; ability to refine training and incentive strategies using performance metrics.
  • Proven ability to collaborate across departments; strong project management and organizational skills.
  • Ownership mentality; able to drive projects autonomously in ambiguous environments.
  • Strong alignment with JD.com's culture; mission-driven, execution-oriented, and results-focused.
  • Ability to collaborate effectively with China HQ while articulating ideas clearly locally.

    • About JD.com

    JD.com (NASDAQ : JD and HKEX : 9618), also known as JINGDONG, is a leading technology and service provider with a core focus on supply chain. The company operates across sectors including retail, logistics, and healthcare, and serves hundreds of millions of customers globally.

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