Director of RevOps
Practice Better believes health and wellness practitioners deserve a platform that fully supports both their clients and their business. That's why we're building the #1 all-in-one EHR designed specifically for holistic health practitioners, giving them the tools to seamlessly run their practice, deliver personalized care, and scale their impact.
Founded in 2016 and built by practitioners, for practitioners, we've grown into a global platform serving tens of thousands of health and wellness professionals in 70+ countries. In 2023, we acquired That Clean Life, the leading nutrition planning software, expanding our commitment to root-cause, holistic care.
We're on a mission to empower health and wellness practitioners to transform liveswithout having to choose between great client care and business growth. And we're just getting started.
About the Role
Practice Better is the all-in-one practice-management & client-engagement platform built for the next generation of health-and-wellness practitioners. We power a rapidly growing, mid-eight-figure SaaS business and support tens of thousands of practitioners across dietetics, coaching, holistic health, and allied-medical segments. After more than doubling ARR during the last two years, we are targeting ambitious growth over the coming years through deeper fintech monetization, packaging & pricing uplifts, and a more data-driven go-to-market engine.
To hit those goals we are building a modern Revenue Operations function that unifies Marketing, Growth, Sales-assist, Partnerships, Customer Success and Payments under a single source of truth. You will be our first dedicated RevOps leader and a key member of the executive team. This is a high-impact opportunity to architect a predictable, insights-driven revenue engineensuring Marketing, Sales, CS, and Finance operate from the same playbook and can move twice as fast with half the friction.
What You'll Do
- Audit the entire revenue tech stack (HubSpot, marketing-automation, payments platform, product-analytics, BI) and deliver a 90-day optimization roadmap
- Map our PLG ? sales-assist ? expansion funnel, create common definitions, SLAs and stage-conversion dashboards
- Strategic Planning & Forecasting Own the integrated GTM plan, quota models, territory design, and annual budgeting
- Stand up board-level forecasting for Subscription, Payments, and Add-On products, tying marketing pipeline and churn drivers to ARR
- Process & Tooling Automate lead-to-cash, renewal, and expansion workflows; maintain data cleanliness, attribution logic, and compensation engines
- Insights & Experimentation Partner with Marketing on pricing / packaging tests, with Product on usage-to-revenue insights, and with Payments on take-rate optimization
- Enablement & Governance Define playbooks, OKRs, and reporting cadences so that Growth Product, Marketing, and CX operate from a single source of truth
- Leadership Build a small RevOps team, while acting as a thought partner to the President and GTM Leaders
What You'll Bring
58+ years in Revenue Operations at high-growth SaaS companies operating between $30100m ARR or demonstrable experience scaling revenue through that stageMastery of modern GTM stacks (HubSpot / SFDC, marketing-automation, product-led analytics, BI, CPQ, subscription billing)Proven record of turning noisy data into board-quality forecasts and unlockingDouble-digit efficiency gains across funnel stagesExperience supporting pricing & packaging migrations and new revenue streams (embedded payments, usage-based, or add-ons)Leadership DNAable to influence exec peers, translate strategy into Operational Excellence, and scale a high-impact, lean RevOps team from scratchComfortable in an early-stage, remote environmentWhat You'll Get
The platform & mandate to build RevOps "the right way" from Day 1Direct line of sight to value creation : every improvement in churn or take-rate meaningfully lifts ARR and EBITDAA mission-driven culture - our founders built Practice Better to free practitioners from time-stealing admin work so they can change livesCompetitive comp with comprehensive benefits, learning stipend and a remote-first, flexible-hours ethosWithin 1 Month You Will :
Complete a comprehensive audit of GTM data, tech stack, and reporting gapsStand up an MVP PQL scoring model and route highest?intent signals to SDRsLaunch a weekly Revenue Metrics dashboard covering acquisition, expansion, and churnEstablish a formal intake process for GTM tooling & analytics requestsFinalize the Operating Agreement & RACI with Finance and the Chief of StaffBy 3 Months You Will :
Deliver the first board?ready blended forecast with ??5?% varianceImplement SLAs : PQL???SDR in?$1?K ARR accountsRoll out standardized self?serve dashboards; achieve >?80?% weekly active usage by GTM leadersRationalize GTM tech spend and delivering on tool consolidationBy 12 Months You Will :
Lift MQL???SQL and SQL???Closed?Won conversion rates by ??3?percentage points eachIncrease NRR by 10%Build out a lean RevOps pod and documented succession processesProvide scenario?based revenue models that inform the decision to scale to 2-3x current ARR milestonesOur Perks and Benefits :
Unlimited Vacation : We believe you can be highly productive and still have plenty of time for life outside of work.Generous health benefits plan : Coverage starts from Day 1 and includes vision & dental.Sprout Family : Receive personalized support for the family-building process, accessing top-quality care. Schedule a consultation with Sprout's Team for guidance, education, coaching, and assistance in finding a top provider, addressing medical, legal, or regulatory concerns throughout your journey.Currently for Canadian Employees OnlyInkblot : Access to one of Canada's leading digital mental health companies, focusing on offering secure online video counseling through our corporate mental health programs and individual counseling services.Currently for Canadian Employees OnlyChoose your device : Are you Team Windows or Apple? You shouldn't have to compromise, especially if you work more efficiently on a specific operating system. When you join us, you get to pick!Home Office Allowance : $500 / year to ensure your home office is set up for optimal comfort and productivity.Health & Wellness Allowance : $750 / year to support your health & wellness-related goals and hobbies.Learning & Development Allowance : $1000 / year to explore a new skill, attend a conference, read some new books, etc.Fully Remote : Work from the comfort of your own home with the choice to access our downtown Toronto office for a change of scenery.Events & Free Lunches : We prioritize weekly team bonding and monthly company-wide social events with a lunch stipend. We pride ourselves on maintaining a culture where everyone feels engaged, inspired, and excited to come to work every day.Practice Better is an equal-opportunity employer. When you apply for a role at Practice Better, your application will be considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We are committed to providing accommodations for applicants with disabilities during the application and interview process. If you require assistance or accommodations due to a disability, please let us know.
We know there is no perfect applicant for any role. So, whatever your path, we're glad it brought you here. We encourage you to apply if you think you're right for the role.