Patient Financial Services Collector

Job Description

Job Description

Job title : Patient Financial Services Collector

Jacksonville Orthopaedic Institute is looking for a full-time, Patient Financial Services Collecto r to join our team at the San Marco office. The position is full-time with benefits including medical, dental, vision, life and disability insurance, and 401K retirement plan.

The Patient Financial Services Collector serves as the financial collector of patient balances.

Location : 1325 San Marco Blvd. Jacksonville, FL 32207

Schedule : Monday- Friday

Essential Duties and Responsibilities

• Review accounts for accurate guarantor, insurance, and billing on all accounts.
• Take In-bound calls from patients with questions regarding their account for both MD and Physical Therapy services.
• Take credit card payments via phone
• Make out-bound calls to patients regarding account balances
• Set up payment plans in system upon patient request

Position Requirements

Working Conditions

Normal office environment working at a desk and computer.

Occasional overtime may be required.

Physical Demands

Will require an individual sitting and standing associated with a sedentary office environment : 90% sitting, 5% walking, 5% standing. Individual should possess manual dexterity sufficient to type and operate a computer and office equipment, and to write legibly. Individual’s vision should be sufficient to read standard text and data on computer screens and paper forms. Ability to speak clearly and with the volume required to carry on clear conversations in person and over the phone. Individual’s hearing should be sufficient to carry on clear conversations in person and over the phone.