Customer Service RepresentativeSolar Optimum • Glendale, CA, US
Customer Service Representative
Solar Optimum • Glendale, CA, US
17 days ago
Job type
- Full-time
Job description3 years’ experience working in the capacity of the solar industry Experience working with different utilities on Solar projects requirements like meter spot, DCRC Excellent oral, listening and written communication skills MS Office, software skills are required (Salesforce experience) Experience managing a schedule Familiarity with Enphase, Tesla solar and battery functionality and troubleshooting would be beneficial Dispatching experience as far as scheduling and sending technicians into the field would be beneficial Proactive and professional verbal and written communications skills
Job Description
Job Description
Job Duties :
- Answer incoming customer inquiries and respond to customer requests
- Assist Operations Department with all post install service calls and technician visits
- Assist with updating customer database after service visits are completed
- Customer service and follow up calls to customers
- Accurately and promptly enter customer information into the customer database
- Coordinate and order material needed for technician visits
- Work closely with the installation team to assist them in troubleshooting remotely during the commissioning process
- Performs other tasks assigned by the supervisor to support the goals of the company.
Requirements :
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Customer Service Representative • Glendale, CA, US
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