Production / Technical Support
ArtechHenrico, VA, United States1 day ago
Job type
- Full-time
Job descriptionITIL Foundation Certification or equivalent Excellent verbal and written communication skills, including executive-level reporting Applicants must be able to work directly for Artech on W2 Lead real-time incident response efforts for high-impact technology disruptions Facilitate cross-functional bridge calls and coordinate resolution teams Create and send stakeholder communications related to technology incidents Collaborate with application owners, infrastructure teams, and support functions to restore services Drive post-incident reviews and contribute to continuous improvement initiatives Inclusive and diverse workplace culture Opportunities for continuous learning and professional development Supportive team environment with a focus on operational excellence
Location : Richmond, VA
Salary Range :
Competitive salary based on experience
Introduction
Join our dynamic Command Center team as a skilled and experienced Production Services Specialist. You will be at the forefront of resolving technology incidents, ensuring minimal disruption to our services. Collaborate with global technology teams and provide critical support to maintain operational excellence.
Required Skills & Qualifications
- Proven experience in enterprise-level incident management or technology operations
- Strong understanding of IT service management (ITSM) principles and practices
- Experience in financial services or other regulated industries
- Exposure to enterprise monitoring platforms and analytics tools
- Project management experience
Preferred Skills & Qualifications
Day-to-Day Responsibilities
Company Benefits & Culture
For immediate consideration please click APPLY to begin the screening process with Alex.
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Support • Henrico, VA, United States
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