Sr. Director, Omnichannel Engagement US

Sr. Director, Omnichannel Engagement

The Sr. Director, Omnichannel Engagement leads and develops a high-performing team to drive digital and omnichannel transformation across IBTs / Affiliates / Functions. Acting as a senior thought partner to Marketing, Medical, and Commercial Leaders on a regional level (US / INT) to align strategy and orchestrate adoption of Omnichannel Customer Engagement. Advocate on behalf of regions / affiliates with Platform Management, Digital & Web Enablement, and Content & Omnichannel Excellence teams to ensure appropriate prioritization, unmet needs communication, and digital capability support.

Main Responsibilities and Accountabilities :

• Leadership & Vision : Co-create a cohesive omnichannel engagement strategy together with the Omnichannel & Digital Strategy LT as well as with regions across the full product-portfolio. Set long-term roadmap for adoption of tools / systems / frameworks around omnichannel and commercial excellence. Translate senior leadership priorities (Marketing, Medical, Commercial) into actionable omnichannel plans.
• Stakeholder Partnership : Act as a senior thought partner to Marketing, Medical, and Commercial Leaders on a regional level (US / INT) to align on strategy and orchestrate adoption of Omnichannel Customer Engagement. Partner with and advocate for local and regional needs with global enablement functions (e.g. I&A, I&T, etc.) to ensure the right technological, analytical or other strategically relevant capabilities and projects are successfully executed.
• Team Leadership & Development : Build, lead, mentor and grow cross-functional team of senior specialists that can deliver across the omnichannel spectrum. Foster learning and professional development and promote a culture of continuous improvement, innovation, and responsiveness.
• Implementation & Operational Execution : Oversee successful rollout / adoption of new systems, tools, and processes / frameworks relevant to omnichannel engagement. Ensure integration of right content, right channel, right timing thinking. Design, map, optimize customer journey for different segments in alignment with Marketing, Medical, etc. ensuring that touchpoints across channels are coherent and act with KPIs focusing on ROIs. Use state of the art transformation & change management.
• Budget & Resource Management : Manage budget within responsibility and ensure to allocate resources (people, partners, tech, etc.) optimally and manage vendor relationships.

Position Qualifications and Experience Requirements :

Our Benefits CSL employees that work at least 30 hours per week are eligible for benefits effective day 1. We are committed to the wellbeing of our employees and their loved ones. CSL offers resources and benefits, from health care to financial protection, so you can focus on doing work that matters. Our benefits are designed to support the needs of our employees at every stage of their life. Whether you are considering starting a family, need help paying for emergency back up care or summer camp, looking for mental health resources, planning for your financial future, or supporting your favorite charity with a matching contribution, CSL has many benefits to help achieve your goals.

About CSL Behring CSL Behring is a global biotherapeutics leader driven by our promise to save lives. Focused on serving patients' needs by using the latest technologies, we discover, develop, and deliver innovative therapies for people living with conditions in the immunology, hematology, cardiovascular and metabolic, respiratory, and transplant therapeutic areas. We use three strategic scientific platforms of plasma fractionation, recombinant protein technology, and cell and gene therapy to support continued innovation and continually refine ways in which products can address unmet medical needs and help patients lead full lives. CSL Behring operates one of the world's largest plasma collection networks, CSL Plasma. Our parent company, CSL, headquartered in Melbourne, Australia, employs 32,000 people, and delivers its lifesaving therapies to people in more than 100 countries.

Do work that matters at CSL Behring! CSL makes all employment decisions without regard to race, color, religion, national origin, ancestry, age, sex, gender, pregnancy, disability, marital status, sexual orientation, gender identity, genetic information, military status, protected veteran status (specifically status as a disabled veteran, recently separated veteran, armed forces service medal veteran, or active duty wartime or campaign badge veteran) or other classification protected by applicable US federal, state or local law. CSL complies with all applicable employment laws, including but not limited to Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act, the Fair Labor Standards Act, and the Immigration Reform and Control Act.