Onboarding Desk Intake Analyst

Onboarding Desk Intake Analyst

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

American Express Global Commercial Services (GCS) is a global leader in commercial payment solutions, helping businesses of all sizes manage their spending with efficiency and confidence. Through a comprehensive suite of corporate payment products and expense management tools, GCS empowers companies worldwide to better control and optimize their business expenditures. Within GCS, Commercial Onboarding Services (COS) and specifically the Client Solutioning team plays a critical role in delivering seamless, revenue-enabling services across the customer lifecycle. The Onboarding Desk serves as the central hub for managing Corporate applications once a corporate client agrees to establish a program. In partnership with Business Development and Client Management teams, the Onboarding Desk streamlines and standardizes the onboarding process, accelerates timelines, enhances transparency for field representatives, and coordinates resolution of issues with key stakeholders. In addition, the team performs Technology Solutions Manager (TSM) resource assignments across all business segments, ensuring the right expertise is aligned to client needs. By centralizing these functions, the Onboarding Desk strengthens the client and colleague experience while driving onboarding efficiency and success.

About the Role

The Onboarding Desk Intake Analyst plays a key role in supporting our business partners through a unified onboarding strategy. By managing workflow assignments, throughput, and deal administration, this role ensures seamless service across Global Commercial Services (GCS) from pre-sales through the onboarding phases of the customer lifecycle. A major focus will be supporting the expansion of the Onboarding Desk using the Dash tool across all Corporate Services segments and leading the qualification and assignment of Technology Solutions Manager resource requests with urgency and clear prioritization.

Key Responsibilities

• Deliver exceptional internal customer support to enhance and accelerate the client onboarding experience including managing intake via Task Ray for Technology Solutions Manager (TSM) resource assignments.
• Triage issues and apply a customer-first approach to ensure timely resolution during the commercial onboarding process.
• Conduct proactive outreach to Corporate Field Representatives to promote transparency and alignment in the onboarding journey.
• Provide coaching and guidance to the Field on best practices for resolving issues.
• Manage stakeholder expectations through clear, thoughtful communication.
• Collaborate across GCS teams to advance Onboarding Desk initiatives.
• Assess and improve the adequacy and effectiveness of policies, procedures, processes, products, and internal controls.
• Support ad hoc requests, data consolidation, and special projects as needed.

Minimum Qualifications

Preferred Qualifications

Qualifications

Salary Range : $65,500.00 to $102,500.00 annually bonus benefits. The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally :

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and / or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Job : Sales

Primary Location : US-Arizona-Phoenix

Schedule : Full-time

Req ID : 25018710