Administrative Assistant / Regional Liaison

Administrative Assistant / Regional Liaison

Location : Chicago, IL, United States

Date Posted : Nov 3, 2025

The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.

If you are unable to complete your application, you may request a disability accommodation and submit your information through an alternative method by contacting the Human Resources Department via email- [email protected] .

Description

Overview

Regional Liaison (2025-178)

Looking for an exciting opportunity in the legal industry? We have the perfect job for you! Our team of dedicated professionals is looking for a Regional Liaison to work with us in Chicago, IL.

As part of our team, you will be responsible for supporting the assigned region’s case administration, operational, and business development activities; coordinating arbitrator / mediator recruitment, training and maintenance; serving as liaison between the regional office, clients, and case management centers to facilitate superior client service; assisting the Director of ADR Services and other VPs in other regional offices.

The starting annual equivalent salary range for this position is $65,000 - $70,500, and a 7.5% incentive opportunity. The successful candidate will primarily work on-site from our Chicago office, with occasional work from home.

Named one of the 50 best nonprofits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package, including incentives. Eligible employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits.

Responsibilities

Liaise with case administration teams in multiple centers; answers client inquiries regarding the AAA’s services, filing procedures, and case administration.

Maintains and compiles marketing or case related databases; identifies and conducts research analysis on prospective clients.

Obtains and coordinates appointments and other scheduling matters for executives.

Maintains and updates marketing and presentational materials such as overheads, videotapes, slides, handouts, and presentation folders.

Maintains and communicates with panel and advisory group members.

Coordinates logistics for assigned regional training programs, meetings and events.

Serves as a receptionist for the office, greets visitors, answers phones, books hearing rooms, word processing, filing, and maintaining calendars.

Reviews and distributes incoming mail and maintains postage account.

Orders supplies, manages vendor relationships, schedules maintenance of office equipment, and liaise with building management and headquarters on facility management.

Maintains / tracks invoices, coordinates billing / invoicing and compiles month end reports.

Demonstrates regular, reliable, predictable job attendance.

Attends on-site and in-person meetings and training sessions.

EDUCATION AND EXPERIENCE

Bachelor's Degree in a legal or business-related discipline with 1-3 years of relevant experience (e.g., B2B, customer service, sales / marketing environment, public relations, law firm, etc.); Or equivalent mix of education and work experience.

KNOWLEDGE, SKILLS, & ABILITIES

Proficiency in reading and interpreting various documents including legal files, business correspondence, and procedure manuals.

Ability to compose clear and effective routine reports and business communications.

Excellent communication skills with the ability to speak effectively and professionally, in person and via telephone with both internal and external parties.

Intermediate proficiency with Microsoft Excel, Word, Outlook, and PowerPoint; ability to become proficient with web-based case management systems.

The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.