Service Writer

JOB DESCRIPTION : SERVICE WRITER

Summary : A Service Writer provides excellent customer service, assists in maximizing the stores’ consistency, speed and quality to meet customer’s expectations.

Duties and Responsibilities :

• Deliver friendly, courteous and prompt customer service, in person or on the phone
• Obtain required information for equipment being serviced
• Communicate effectively with Service department
• Complete customer’s invoice at the completion of service and collect method of payment (cash, check, credit card or other forms of payment)
• Balance daily sales including cash drawer, credit card and methods of payment during assigned shift
• Use a consultative selling process to assist customers with additional service options that could be needed
• Gain superior product knowledge to effectively help customers
• Prepare daily shift activities and paperwork
• Maintain store cleanliness
• Maintain display inventory in customer area
• Complete any other duties or special projects as assigned

Skills and Qualifications :

Benefits :

I understand the statements in this job description are intended to represent the key duties, but are not intended to be ALL responsibilities or qualifications of the job. I agree that if offered this position, I can meet all of the requirements of this job with or without reasonable accommodation.

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