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Desktop Support Analyst
Desktop Support AnalystPeopleCaddie • Chicago, IL
Desktop Support Analyst

Desktop Support Analyst

PeopleCaddie • Chicago, IL
30+ days ago
Job type
  • Full-time
Job description

Job Description:

Title: Desktop Support Technician / Customer Experience (CX) Associate

Location: Chicago Loop (100% Onsite)

Engagement: Jan 12, 2026 – Jul 10, 2026

Type: W2 or C2C

Rate: $45-$52

We are seeking a Desktop Support Technician / CX Associate to provide high-touch, onsite IT support in a fast-paced professional services environment. This is an internal enablement role supporting fully billable employees who require near-100% laptop uptime. The CX Associate is the first onsite responder and plays a key role in delivering a positive, professional end-user experience.

Responsibilities

  • Walk-up and desk-side IT support
  • Troubleshoot Windows 10, Office 365, and SharePoint issues
  • Laptop hardware repair, imaging, and software installs
  • End-to-end ticket ownership using ServiceNow or Remedy
  • Support printers, copiers, conference rooms, and video conferencing
  • Asset tracking and inventory management
  • Participate in major incident calls and escalation processes
  • Support internal meetings, events, and conferences
  • Routine maintenance of IT spaces, equipment, and on-site inventory
  • Clear communication, proactive updates, and ownership through resolution

Required Qualifications

  • 1–3 years of desktop or end-user support experience
  • Strong Windows and Microsoft Office skills
  • Ticketing system experience (ServiceNow or Remedy preferred)
  • Hands-on laptop hardware troubleshooting
  • Comfortable supporting executives and billable professionals
  • Strong communication, organizational, and customer-service skills

Nice to Have

  • Large corporate or professional services environment experience
  • MSP background
  • iOS and Android support exposure

Not a Fit If You Are

  • Seeking remote or hybrid work
  • Coming strictly from call-center or phone-only support
  • Uncomfortable with face-to-face user interaction

#PCFA #Public Accounting

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Desktop Support Analyst • Chicago, IL

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