Senior Client Success Manager

A company is looking for a Senior Client Success Manager / Engagement Manager.

Key Responsibilities

Own the client relationship, serving as the primary point of contact throughout project lifecycles

Manage 8-12 concurrent technical engagements, ensuring accountability and tracking progress

Run effective meetings with clear agendas and outcomes, while maintaining scope and commitment discipline

Required Qualifications

4+ years in a technical project management or client delivery role in software services or consulting

Working knowledge of Salesforce and / or MuleSoft

Proven ability to manage multiple concurrent technical engagements

Familiarity with Agile or sprint-based delivery methodologies

Genuine bias for action and ability to make quick decisions