Digital Communications Manager

Job Posting

Job Description : Position Summary :

At Portillo's, we bring our family together through unrivaled food and experiences. The Communications team uses creative, modern tools to amplify that shared purpose, while maintaining our position as a leading fast-casual growth brand. Our goal is to deliver purpose-driven, on-brand and strategic communication to our wide range of audiences.

The Digital Communications Manager will lead the strategy and execution of our digital communications platforms. This includes vendor management of our digital communications platform, as well as owning the digital content calendar and the creation of written and video content. The role involves ideation, project management, content delivery, and metrics reporting to drive strategic initiatives and improvements. Collaboration with departments like marketing, operations, and IT will be key to ensure a cohesive voice and timely delivery to the right audiences via the right channels.

This role requires a proven track record in digital content and platform management, with the ability to turn ideas into execution while staying in tune with digital trends.

Core Responsibilities :

Enable Our Purpose To Create Lifelong Memories By Igniting The Senses With Unrivaled Food And Experiences :

Execute and evolve digital content strategies that foster connection and support among Portillo's team members

Collaborate cross-functionally to ensure all content aligns with Portillo's voice, culture and key initiatives

Build strong relationships to determine the "who, what, where, when, why and how" of content creation and delivery across internal channels

Champion Portillo's voice by ensuring clear, consistent messaging that reflects our company's culture and direction

Greatness : We're Obsessed With Being The Best And Work Hard To Continuously Improve. Our Greatness Is Rooted In Quality, Service, Attitude And Cleanliness :

Plan, manage and execute digital content strategy and outputs, including updates and maintenance of Portillo's Connect platform

Develop and oversee consistent, reliable cadence for digital communication

Use data and analytics to evaluate content success and adapt strategies to maximize engagement across all channels

Support the creation and editing of key company materials, including presentations and videos for internal events and meetings

Energy : We Move With Urgency And Passion, While Maintaining Attention To Detail :

Own vendor management for Portillo's Connect (powered by WorkJam), staying up-to-date on platform enhancements as well as exploring new digital communication tools

Leverage AI and other digital tools to optimize content creation and planning

Serve as a brand ambassador for Portillo's in the digital space, ensuring our content is fresh, authentic, and engaging

Work cross-functionally to develop and manage the social and informational content channels that reflect the energy and initiatives of the brand

Maintain consistency in the look, feel and voice of Portillo's across all digital touchpoints

Fun : We Entertain Our Guests, We Connect Authentically, And We Make Each Other Smile :

Maintain fun, engaging and informative tone across all internal digital content, ensuring consistency and alignment with Portillo's brand voice

Stay current on digital trends, experimenting with new tools and techniques to enhance content creation

Contribute to enhancing the Portillo's brand story and key initiatives with every digital interaction

Other duties, as assigned

Organization Relationships :

This position reports to the Director, PR & Communications on the People team. The Digital Communications Manager will work cross-functionally to capture key goals, messaging and initiatives across the company, and will work closely with the Marketing and Operations teams to cross-utilize content and messaging to ensure alignment for internal and external needs.

Qualifications :

Educational Level / Certifications :

Bachelor's degree

Work Experience, Qualifications, Knowledge, Skills, Abilities :

5+ years of digital communication experience

Solid understanding of digital content creation and social media trends, with a focus on internal audience engagement

Experience with Content Management Systems (CMS), digital analytics platforms, and content publishing tools

Strong creative skills with the ability to assign, develop and edit compelling written, graphic and video content

Proven ability to manage multiple projects with competing priorities in a fast-paced environment

Strong communication skills, both written and oral, with the ability to collaborate with cross-functional teams and senior leadership

Desire to inspire others through vision, confidence, challenge, and recognition

A genuine love for the Portillo's brand

Travel Requirement :

Minimal ( Work Environment :

Hybrid role requiring presence in the Oak Brook, IL Restaurant Support Center office on Tuesdays, Wednesdays, and Thursdays with the flexibility to work remotely on Mondays and Fridays

Pay Range For This Role Is $98,000 To $115,000 Per Year. Your Actual Compensation Will Depend On Experience, Location, And / Or Additional Skills You Bring To The Table.