Customer Service - First Impressions Team

Job Description

Job Description

Salary : PAY SCALE & BENEFITS $15-$20 / hour, depending on experience. Performance based bonus upon approval. Employee discounts on pet grooming, pet boarding, and Meyers retail purchases. Simple IRA retirement plan with a match up to 3% of contributions.

FIRST IMPRESSIONS TEAM | JOB DESCRIPTION

At Meyers, were on a crusade to help owners improve the relationship between them and their dogs and be the HERO in their lives and we're the lifeguards. We are YODA and the pet owner is LUKE SKYWALKER. We exist for the pets & the owners who are not only visit the farm but in the community. We're doing work that matters.

Meyers is 3rd generation dog professionals. Kent & Gwen Meyer have led Meyers since their mid-twentieswhen they werent believable. They now have been teaching dog speak for over 25 years and have woven dog behavior into every aspect of services at Meyers. That will never change. What WILL changeand HAS to changeis HOW we do things. Were changing every day so we can INSPIRE more & more people with their dogs . . . and our Team of 45+ is changing and growing fast. We need help.

A FEW OF OURVALUES :

WARRIOR SPIRIT we never give up

SERVANT HEART we follow the Golden Rule and embrace our tribe

FUN ATTITUDE passionate about what we do and celebrate successes

WOW OUR CUSTOMERS deliver world-class hospitality, create memorable connections

By joining Meyers, youre choosing to join our clear mission : We provide EDUCATION & SERVICES to improve the RELATIONSHIP between dogs & their owners.

If this doesnt fire you up, this is probably not the right career step for you. If it DOES, keep reading.

WHO GREETS GUESTS AT THE FARM

The hospitality team is often the first point of contact for new & existing guests for tours, reservations, information about our many services, and as such, this is one of the most important roles at Meyers. The team has both 1st Impression and Guest Relations staff who strive to take customers all the way to Wow!, doing work that matters. Meyers has a strong sense of community with many staff being part of the team for over 10 years building, innovating, and being part of something bigger than themselves.

The Hospitality team islooking for a 1st Impressions team member who will be responsible for communicating with our customers, being empathetic to the issues they are facing, and guiding them to a plan which best fits their pets needs.

If you answer yes to the following questions, you may have what it takes to be a 1st Impressions Team Member.

• When your friends or family are stressed about something, are you the person they want to talk things through with?
• Do you want to be a part of a team that meets customers where they are at and helps them take the next step?
• Do you enjoy meeting and greeting people you have never met?
• Does your voice smile over the phone?

WHAT YOU BRING

Related Experience :

The Ideal Candidate is :

Requires basic computer skills and typing mastery.

A tenacious and resilient demeanor.

An innate hunger for growth.

A mentality that feedback is priceless.

Flexibility with change- we are constantly improving technology and processes, and the ability to pivot is crucial.

Basic Education :

Key Result Areas :

You must be comfortable making outgoing calls, emails throughout the day and met and greet customers consistently.

For new clients, being a guide while soft-selling and being a champion for our farm.

For clients who have used the farm, discuss and document their experiences (i.e. what was done well and what needs improvement).

For clients who did not use our farm, discuss and document why and what we can do to improve the process.

WHERE YOU WILL BE LOCATED :

WHAT ARE THE PERKS OF A MEYER TEAM MEMBER?

Do you want to be part of this movement happening here? APPLY now!