Customer Support Specialist - MerusCaseUnited States
ParadigmWashington, DC, US30+ days ago
Job type
- Full-time
Job description1-2 years of customer support experience SaaS experience preferred Strong initiative and creative problem solving Strong communication skills and introspection to understand customer needs Able to work well with a team and independently Excellent conflict management skills Experience in the legal or consulting industry advantageous You are a problem-solver and a go-getter who isn't afraid to dive into projects and get your hands dirty You articulate clearly, both written and orally, to build consensus, communicate ideas and deliver on-time Ability to engage, influence, and inspire stakeholders to drive collaboration and alignment Excellent with user-experience design principles and data analytics Competitive salary Paid vacation + sick and parental leave Remote working flexibility Company culture that encourages work / life balance 100% paid PPO medical, dental, and vision insurance, 401k matching, equity grants
Customer Support Specialist
We have a reputation for excellent customer service. As a MerusCase Customer Support Specialist, you will act as a client advocate to ensure that our customers are able to achieve positive business outcomes throughout their partnership with MerusCase. Proactive, energetic, and self-driven, you will strive to understand our customers within the legal tech industry and work to be a trusted partner so that firms love and grow with MerusCase.
In this role, you will :
- Support existing customers via chat, email, and phone
- Diagnose and troubleshoot client issues
- Onboard new customers with training calls and check-ins
- Continuously acquire expertise in MerusCase features
- Write and update help center materials
- Improve client retention
- Work with various stakeholders to help them understand evolving client needs
- Other duties as assigned
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Customer Support Specialist • Washington, DC, US
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