Desktop Support Specialist (Wayzata)eTeam • Wayzata, MN, US
Desktop Support Specialist (Wayzata)
eTeam • Wayzata, MN, US
16 hours ago
Job type
- Part-time
Job descriptionManage annual hardware transitions with PC vendor Roadmap review, standards, and specifications approval Image updates and driver testing for new models Documentation of hardware models to SharePoint Bi-annual driver updates for all supported hardware models 3rd level escalation point for client hardware issues Maintain hardware standards documentation Support hardware evaluation and selection by testing compatibility and performance of new device models Quarterly updates to image patch levels 3rd level escalation point for Windows issues Deliver expert troubleshooting and remediation for advanced Windows endpoint concerns, encompassing operating system failures and deployment-related errors Planning, testing, and deployment of Windows OS upgrades Ensure timely completion of Windows OS upgrades before EOL OS hardening and secure configuration to CIS standards Web Browser SME Edge / Chrome policies, extension approvals, IE Mode site list management WinPE boot media updates and management MECM Task Sequence updates and support Intune Autopilot design, updates, management MDT scripts and UI updates 3rd level support for SCCM imaging issues 3rd level Intune / Azure Autopilot support Company Portal management, app publishing, installation support Assist with MECM client upgrades, issues, and support Hardware lab management, racking, cabling, asset disposal OS and hardware documentation Working with Dell for hardware transitions Communication with clients and customers Self-motivated, independent, comfortable working with a high-performance team Strong experience in Windows and hardware support Minimum requirement of 4 years of relevant work experience (typically 5+ years) Scripting experience in any language (VBScript and PowerShell preferred) Windows deployment and / or upgrade experience Windows image build and configuration 5+ years of advanced knowledge of Windows OS architecture, troubleshooting, and performance optimization Experience in a globally distributed, large multinational company 5+ years experience with MECM, Intune, SCORCH, and GPO management SQL and Power BI query / reporting skills (preferred, not required) Visual Studio coding skills in VB.NET, ASP.NET, and web services (preferred, not required) Experience with patching strategies, vulnerability remediation, and compliance enforcement
Job Title : Desktop and Hardware Engineer
Location : Wayzata, MN, 55391
Pay Rate : $28 / hr on W2
Duration : 06+ Months (Possibility of Extension)
Job Summary :
Technical / Functional Skills
- Image building
- Driver management
- SCCM / MECM / Intune
- Task Sequences
- Microsoft Deployment Toolkit (MDT)
- WinPE
- General networking knowledge (DNS / DHCP)
- Active Directory
- Group Policy
- Advanced Windows debugging experience
Roles & Responsibilities
Windows Hardware Management
Windows Image Management
OS Provisioning Lead
Miscellaneous
Generic Managerial Skills
Required Qualifications
Preferred Qualifications
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Desktop Support Specialist • Wayzata, MN, US
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