Patient Access Specialist

Job Description

Job Description

Summary

Provide accurate data entry and overflow customer service support for other teams. Responsibilities include creating accounts and cases, and updating account information received from medical billers.

Key Responsibilities

Perform high-accuracy data entry for accounts and cases.

Provide overflow customer service support to other teams as needed.

Create accounts and cases with a focus on accuracy.

Update account information based on inputs from medical billers and internal requirements.

RequirementsRequirements

Strong, accurate data entry skills.

Previous work experience in Specialty Pharmacy or Customer Service (preferred).

Professional-level computer skills, including Microsoft Office , email, web-based applications, and keyboarding .

Experience working with people in high-pressure, time-sensitive situations (phone or face-to-face) involving problem-solving, decision-making, sound judgment, and customer service skills.

May be gained through a combination of work experience and post–high school education ; not limited to traditional customer service settings.

Strong ability to multi-task and effective time management .

Ability to function in a high-volume, fast-paced environment.

Dependable with a strong work ethic .

Ability to accept and implement feedback and coaching.

Preferred Experience

Working with databases / CRMs or tracking systems; Salesforce CRM experience preferred.

Experience in a healthcare / pharmaceutical environment.

Understanding of challenges associated with patients’ medical conditions .