Hotel Front Desk Associate

Job DescriptionJob DescriptionHotel Front Desk Associate - Second Shift

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!Compensation : $13.50 hourlyResponsibilities : Handle customer complaints as necessaryWork with the housekeeping staff to ensure rooms are ready for new guestsBookkeeping : keep accurate records of all hotel guest account information Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card informationManage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programsBe able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environmentQualifications : Working knowledge of Microsoft Office and reservation management systemsAt least one year of hospitality industry experience as a hotel front desk agent or similar position preferredHas experience answering telephone calls and troubleshooting stressful situationsHigh school diploma, GED, or equivalentExcellent time management skills, organizational skills, customer service skills, and interpersonal skillsMust be 21 years or olderMust be able to stand on your feet for 8 hours during a typical shiftWeekend availability is requiredPlease only apply if you meet these criteriaAbout Company

Founded in 2005, Rolling Hills Hospitality operates 20 hotel properties with a central focus on exceeding guest expectations. We’ve earned a reputation as one of the premier hotel development and management firms in the region by combining high operational standards with a streamlined, scalable business model.Through strategic management agreements, we oversee hiring, training, and leadership for teams across the Ohio Valley and beyond. Our portfolio includes strong partnerships with the nation’s top hotel brands—Marriott, Hilton, IHG, and Hyatt—reflecting our commitment to quality and consistency.At Rolling Hills Hospitality, we live by the principle : “If we take care of our employees, then our employees will take care of our guests.”We strive to create a fun, supportive, and growth-oriented work environment, positioning our team for long-term success and excitement in the hospitality industry.