Service Desk Technician

This Service Desk Technician will assist with the integrity of the IT user and infrastructure computing environments. This includes direct support resolution of technical problems, documentation of procedures, and training staff as needed. The role supports various IT teams and projects and identifies and suggests process improvements. Under the guidance of the team, the specialist evaluates tools and utilities that could enhance the capabilities of the team. The specialist is capable to work on problems with oversight, and proactively escalate only when needed. This role is a Tier 2 specialist and will be handling all of the tickets that are escalated from their L1 HD.

• Skills

outlook, customer service, ServiceNow, active directory, windows server

• Additional Skills & Qualifications

1. Administer IT user and infrastructure environments and systems, both on-premise and in the cloud.

2. Offers configuration and troubleshooting support to clients. Creates knowledge base articles and cross trains IT staff as needed.

3. Supports project tasks on small and medium sized technical project implementations.

4. Troubleshoot Windows PC and iPads

5. Responds to alerts and escalates events to teams as needed.

6. Administers group policy and Active Directory.

7. Tracks hardware assets and software inventory including licensing.

8. Reviews documentation of knowledge base articles (KB's), network systems, services, and procedures. Identifies areas of deficiency.

9. Performs other duties as requested by the team and business.

10. Supporting O365 environment and Exchange

• Experience Level

Entry Level

• Pay and Benefits

The pay range for this position is $25.00 - $27.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)
• Workplace Type

This is a fully onsite position in Oakbrook Terrace,IL.

• Application Deadline

This position is anticipated to close on Oct 10, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.