IT Systems Administrator / Support Engineer

Overview

Senior Systems Administrator / Support Engineer

Location : Buckley, WA 98321 (Onsite, with remote flexibility)

Compensation : $85,000 — $115,000 D.O.E.

Schedule : Full-time, 8-hour shift, On-Call Rotation

This position will work directly with customers and partners, providing expertise in hardware and software installations, troubleshooting, and configuration recommendations for complex systems and structures. This position reports to the CTO. It is a senior-level, very hands-on role , requiring the ability to balance the pressures of advanced technical problem-solving, escalations, and client support.

Duties and Responsibilities

• Provide advanced installation, support, and maintenance of physical / virtual servers, networking, and enterprise systems.
• Serve as highest-level helpdesk escalation support, resolving advanced issues to end-user satisfaction.
• Document Everything
• Plan and coordinate system utilization, growth analysis, and capacity planning.
• Configure and manage Active Directory, DNS, DHCP, DFS, IIS, and GPOs.
• Set up, configure, and manage HaloPSA, including workflows, integrations, and administration.
• Administer NinjaRMM for monitoring, patching, and remote management.
• Manage advanced Office 365 Administration (Exchange Online, SharePoint, Teams).
• Administer Microsoft Azure, Entra ID, and Microsoft Endpoint Management (Intune / SCCM).
• Provide firewall configuration and troubleshooting.
• Create and maintain SOPs, documentation, and process improvement initiatives.
• Provide excellent customer-facing support (Windows, macOS, server environments).
• Troubleshoot advanced networking, VoIP / SIP, SAN storage, virtualization, and backup solutions.
• Participate in on-call rotation for critical client / system support.
• Travel to customer offices as needed (mileage reimbursed).

Qualifications

Other Requirements

Job Type

J-18808-Ljbffr