Client Concierge

CPP Clinics is a leading provider of medical aesthetics services, offering innovative treatments across multiple medspas under the CPP umbrella. We are dedicated to delivering exceptional patient experiences and outstanding results, utilizing advanced technologies and personalized care.

New location, new opportunities, new adventures join the excitement!

Pure 111 Medical Aesthetics Spa , one of our premier partners, is expanding and looking for a Client Concierge to join their new state-of-the-art location opening soon in Columbia, IL .

About the Clinic :

Recognized among the Top5 MedSpa in St.Louis by STLMag's AList and celebrated throughout the MetroEast for cutting-edge non-surgical cosmetic expertise, Pure 111 Medical Aesthetics Spa delivers bespoke aesthetic treatments in an intimate, boutique-style environment that feels upscale yet deeply personal. Our award-winning team of nurse practitioners, expert injectors, estheticians, and laser specialists is committed to creating customized treatment plansfrom Botox and dermal fillers to HALO, BBL, HydraFacial, and full-body sculptingusing the latest medical-grade technology and compassionate care.

What truly sets Pure111 apart is our culture of excellence . We foster a positive, collaborative workplace fueled by industry-leading professionals who share a passion for aesthetic artistry and empowering clients. Every team member benefits from ongoing professional development and training in the most advanced treatments and aesthetic techniques, ensuring we stay at the forefront of innovation. With competitive pay, exclusive employee perks , and a deeply ingrained client-first ethos , Pure111 isn't just a medical spa - it's the ultimate destination to elevate your aesthetics career.

Instagram : https : / / www.instagram.com / pure111medicalaesthetics

Facebook : https : / / www.facebook.com / pure111 /

About the Role :

As a Client Concierge (CC), you play a vital role in driving patient acquisition and retention by providing an exceptional experience to new patients while supporting clinic operations. Your primary responsibilities include scheduling client appointments, warmly greeting clients upon arrival, and maintaining a thorough knowledge of the services offered by Pure 111. Using consultative selling skills, you will educate patients about our services, skillfully overcome objections, and ensure every patient receives a white glove experience throughout their journey with us.

The ideal candidate will demonstrate exceptional patient care, possess excellent communication skills, be well-spoken and articulate, and have a friendly, outgoing demeanor. Flexibility with scheduling, strong analytical and decision-making abilities, effective multitasking, teamwork, and comfort with basic computer and software applications are also essential to succeed in this role.

Work Schedule :

This is a full-time position requiring 38-40 hours per week. We believe in maintaining a healthy work-life balance while ensuring business needs are met.

Responsibilities :

• Greet and check-in patients, ensuring a warm and professional welcome.
• Collect and enter patient information into the system and charts.
• Provide in-depth product knowledge to customers, address queries, and assist with purchasing decisions.
• Escort patients to exam rooms and ensure their comfort.
• Maintain cleanliness and organization of exam rooms and waiting area.
• Assist in maintaining visually appealing and well-stocked product displays.
• Process patient check-outs and collect required fees.
• Answer incoming phone calls, retrieve voicemail messages, schedule appointments, and direct calls to appropriate staff.
• Prepare patient charts and handle administrative tasks efficiently.
• Build strong relationships with repeat customers through personalized attention and follow-up support.
• Support promotional activities, events, and product launches by engaging customers and promoting products.
• Manage patient scheduling, including using cancellation and lead lists and CRM software to maximise utilisation.

Qualifications :

Benefits :

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