Director / Sr. Director - Engineering Strategy & Operations

Director / Sr. Director - Engineering Strategy & Operations

About the Role

The Director / Senior Director of Engineering Strategy and Operations is a vital member of the engineering leadership team, responsible for driving operational excellence and strategic alignment across the global engineering organization. This leader will partner with the EVP of Engineering and other executives to align engineering processes, resources, and roadmaps with company goals. The role serves as a critical link between engineering execution and business strategy, ensuring efficiency, high-quality outcomes, and alignment with broader company objectives.

Your Impact

Engineering Leadership & Enablement

Lead and grow a team of technical enablement leads and program managers responsible for scaling engineers globally.

Foster a culture of engineering excellence, continuous learning, and customer-first problem-solving.

Provide technical mentorship and architectural guidance.

Build career pathways for engineers from onboarding to technical leadership.

Program & Technical Strategy

Define the technical vision for the engineering program, ensuring alignment with Salesforce platform best practices and product roadmaps.

Build scalable onboarding, training, and certification programs for deep Salesforce technical expertise (Platform, Revenue Cloud, Industries solutions).

Develop and scale technical engagement models (e.g., Implementation, MVP, Advisory) for repeatable, high-impact customer engagements.

Drive operational frameworks for knowledge sharing, reusable code assets, and engagement playbooks.

Use data-driven insights to evaluate program outcomes and refine future strategies.

Cross-Functional Collaboration

Partner with Product and Engineering to align field feedback with product improvements.

Collaborate with Customer Success and Professional Services to define technical handoffs and ensure long-term customer success.

Serve as the technical escalation point for complex deployments and customer blockers.

Requirements

15+ years of engineering experience in SaaS or enterprise software, including 8+ years in a leadership role.

Proven experience scaling engineering teams and operations in fast-paced environments, with expertise in change management and scaling operational frameworks.

Track record managing cross-functional, globally distributed engineering teams and large-scale programs.

Deep technical expertise in Salesforce Platform architecture, application development, and scale / performance best practices.

Strong understanding of enterprise SaaS deployment models, platform guardrails, and technical health frameworks.

Expertise in software development lifecycle (SDLC), DevOps, Agile, and CI / CD.

Operational mindset with experience scaling global programs and managing technical processes.

Excellent communication and leadership skills with the ability to influence senior engineers, product teams, and customer stakeholders.

Education

Bachelor's or Master's degree in Computer Science, Engineering, or a related field (or equivalent experience).

For roles in San Francisco and Los Angeles : Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Seniority level : Director

Employment type : Full-time

Job function : Engineering and Information Technology

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