Director of Tasting Room Operations

Director Of Tasting Room Operations

Carter Hospitality Group is seeking a Director of Tasting Room Operations for South Coast Winery Resort & Spa and Carter Estate Winery & Resort. If you have over five years of Wine Tasting Room, retail or food & beverage management experience and you thrive in a fast pace, multi faceted and exciting position, you are the ideal candidate. Directs multiple functions and departments including but not limited to Wine Club, Tasting Room, Ecommerce, Retention, Customer Service, Sales, Hospitality and Winery Event Management. Continual focus on achieving profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of South Coast Winery Resort & Spa as well as Carter Estate is a primary focus of this role.

Essential duties include creating specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies while driving Wine Club and Wine Retail / Tasting revenue streams. Manages all customer retention activities. Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information. Maintains industry & community relationships. Maintain current knowledge and familiarity with wine industry's concepts, practices, and procedures. This position relies on extensive experience and judgment to plan, execute, attain and exceed goals. An extensive degree of creativity and vision is expected.

Recruit, hire, mentor, train and retain talented team. Develop and implement strategies to increase sales and profitability. Maintain goals for sales and adjust programs to reach goals. Manage our on-site staff incentive programs. Develop and manage regular training programs for staff. Review guest experiences in all feedback channels. Monitor customer preferences to determine focus of sales efforts. Execute company retail strategy to drive sales, manage costs, margin and retain / grow customer base. Establishes, maintains and increases client base; maintains regular contact with clients; conducts tours of the wineries and its facilities; entertains potential clients in accordance with company policies; responds to telephone and walk-in inquiries. Actively participates in community events and activities as a hotel representative; ensures positive image of the Carter brands. Develops and manages sales and support programs to ensure achievement of annual objectives. Prepares and monitors sales budget / forecast.

Compensation : $85,000.00 - $90,000.00 per year

Established in 2011, Carter Hospitality Group, LLC. is a family-owned hospitality company with four hotels and resorts as well as three wineries across the United States. Based in Orange County, California, the company manages and owns a portfolio of luxury properties including South Coast Winery Resort & Spa, Temecula, California; Carter Estate Winery and Resort, Temecula California; and Carter Creek Winery Resort & Spa, Texas Hill Country. Carter Hospitality Group additionally serves as the owner-franchisee for Red Lion Hotel Orlando Lake Buena Vista South, Orlando Florida.

Purpose : Enriching lives by crafting exceptional environments and experiences.

Niche : We design, build and care for unique settings where communities thrive and memorable experiences come to life.

We are an Equal Employment Opportunity employer.