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Patient Access Specialist I

Patient Access Specialist I

Augusta HealthFishersville, Virginia, United States
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

The Patient Access Specialist is responsible for registering patients into the health information system by interviewing patients to gather and process complete demographic, insurance, and other visit-related information.

Responsibilities include accurate identification of patients, identifying the source of payment, verifying insurance eligibility and benefits, collecting upfront payment, and interacting with patients and families, insurers, members of hospital departments, providers, and other team members. Patient Access Specialist is also responsible for providing excellent customer service by demonstrating behaviors that align with the organization’s core values and The Augusta Way.

Requirements :

Education Requirements :

  • High School Diploma
  • Must possess written and verbal communication skills

Previous Work Experience Requirements :

  • 1 year of previous experience in customer service.
  • 1 year of previous experience in general clerical office or administrative duties experience or applicable classwork may be substituted.

    • Skill Requirements :

  • Good verbal and written communication skills.
  • Telephone etiquette skills.
  • Computer Keyboard / Typing – 35 words per minute.
  • Problem-solving (minor).
  • Detail-oriented.

    • Preferred Experience and Skills :

  • Minimum of 1 year experience in hospital, healthcare practice, or health insurance company.
  • Medical Terminology : Work experience or classwork.
  • Prefer CHAA certification with the National Association of Healthcare Access Management (NAHAM).

    • Licensure / Certification :

  • Preferred CHAA (Certified Healthcare Access Associate).

    • Company Information :

    Augusta Health is a mission-driven, independent, nonprofit, community health system located in Fishersville Virginia in Virginia’s scenic Shenandoah Valley. Augusta Health offers a full continuum of inpatient and outpatient which includes Augusta Medical Center a 255 bed inpatient facility and Augusta Medical Group which is comprised of 40 practice locations and four urgent care locations.

    About Augusta Health :

    Augusta Health opened in 1994 to continue a tradition of personalized care with small-town hospitality that began with predecessor hospitals in Staunton and Waynesboro. Today, our highly trained physicians and staff use state-of-the-art technology to provide top quality care with warmth and compassion. We offer many amenities so patients and families can be comfortable and close during difficult times

    Quick Stats for 2022

    255 beds

    225 active medical staff

    2,450 employees

    50 volunteers

    74 hospice volunteers

    59,573 emergency visits

    10,324 admissions

    892 babies delivered

    549 new cancer patients

    585,703 outpatient visits to Augusta Medical Group clinics

    293,795 other Outpatient Registrations (this includes Home Health, Laboratory, Outpatient Surgery, Imaging, etc.)

    61,166 Urgent Care Visits

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    Patient Specialist • Fishersville, Virginia, United States