Relationship Banker I (Anderson Mill Branch)

Relationship Banker I

At Regions, the Relationship Banker I is responsible for providing an exceptional customer experience, both on the cash line and on the phone, and contributing to improving the financial wellness of our customers. The purpose of this role is to create meaningful personal connections with customers while processing transactions, identify ways for Regions to meet customer needs, and assist in resolving end to end customer service inquiries. This role offers an exciting opportunity for candidates with prior teller, limited banking, or some retail sales experience who are interested in beginning a career with opportunities for growth, development, and upward mobility. Regions' mission is to make life better for our customers and communities. The successful candidate should be ambitious and adaptable with a desire to educate customers on the ability to bank when, where, and how they want. This requires an individual who has strong communication skills and the ability to provide personalized customer service.

Primary Responsibilities

Provides a consistent optimal customer experience on the cash line while handling customers' transactional needs; Answers customer inquiries regarding products and services and fulfills basic servicing requests; Develops relationships with customers, remaining well-informed about the customer's relationship with the bank; Educates customers on standard consumer products and digital solutions; Assists branch and fellow team members with basic tasks to aid in customer problem resolution; May conduct outbound phone calls using generated customer and prospect lead lists to educate customers on emerging technology and assist with meeting their financial needs; Refers customers to an internal team of experts when more complex financial goals and needs are recognized; Follows all bank processes and procedures and adheres to applicable laws and regulations; Achieves branch targets and goals by identifying customer needs and providing appropriate guidance and perspective about Regions' solutions.

Requirements

High School Diploma or GED; Ability to work Saturdays as needed; Ability to handle cash and process cash transactions; Ability to communicate in person, on the phone, and through electronic channels; Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor; Ability to walk and stand for extended periods of time; Ability to lift up to twenty (20) pounds.

Preferences

One (1) year of banking, cash-handling, and / or customer service experience.

Skills and Competencies

Ability to adhere to policies, procedures, and guidelines; Ability to assist customers with digital banking offerings; Ability to handle multiple priorities simultaneously; Ability to oversee large sums of cash; Strong customer focus and relationship-building skills.

Position Type

Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include : experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job. The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target : Minimum : $41,182.71 USD Median : $46,935.00 USD Incentive Pay Plans : This role is eligible to participate in a formulaic incentive plan. Employees have the potential to earn incentives based on performance against defined metrics and goals.

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

Paid Vacation / Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Disability Benefits

Health Savings Account

Flexible Spending Account

Life Insurance

Parental Leave

Employee Assistance Program

Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time.

Location Details

Anderson Mill, Austin, Texas