Program Manager

Job Description

JOB SUMMARY

Responsible for the overall direction, coordination, implementation, execution, control and completion of program and project objectives ensuring consistency with company strategy, commitments, and goals. Assures sales and profit goals are achieved on their programs. Promotes and demands safety and highest levels of quality within areas of responsibility. Meets external and internal commitments; demonstrates and expects accountability across their teams. Coordinates internal and external resources to ensure execution of programs and projects within timelines and budget. Holds delegated cross-functional authority, including production, purchasing, and scheduling to make customer commitments, assign tasks, and direct the means for completing the commitments and assignments. Communicates status of projects both internally and externally. Supports CTS / ComAV Leadership and Business Development in planning and executing CTS growth strategies.

ESSENTIAL DUTIES AND RESPONSIBILITIES  include the following :

• Work in a safe manner, including ensuring we have no injuries to people or damage to customer or company assets
• Planning and scheduling of projects from inception to completion with sufficient detail to fully understand and communicate tasks, materials, equipment and support required to complete assigned programs
• Supports bidding and proposals for new work to include planning, high level scheduling, estimating and reviewing effort. Supports internal approval processes to include briefings to company leadership as well as negotiations
• Plans, coordinates and acquires all resources, to include personnel, materials, services, and ground support equipment, whether internal, procured, subcontracted, customer-furnished or otherwise to meet obligations to customers and leadership
• Customer request / additional service request bid and proposal preparation, including ensuring that customers approve all over and above work in advance and pay for that work
• Issue, monitor and maintain customer provided work plans / packages.
• Perform weekly audits of the completed and pending storage tasks to ensure the customers airframe and / or engine storage programs maintain compliance.
• Carefully track budgets vs. actuals on projects to ensure that projects are brought in under budget
• Assist with manpower planning
• Understand and fulfill all customer contractual obligations to include invoicing and data / documentation deliveries
• Create and maintain reports and other data to management; including mastering Corridor, Excel, and other computer programs as needed to complete your job duties effectively
• Planning projects well in advance so that all non-labor items (tooling, parts, materials, services, etc.) are arranged well in advance and do not delay the completion of the project
• Conduct scheduled meetings with and provide reports to the customers to assure clear and transparent communication of project status, requirements, and concerns
• Being a true professional, including :
• Always acting in an honest and ethical manner
• Being a team player
• Consistently having a positive attitude
• Always treating others with respect, even when they arent being respectful
• Having an adequate technical knowledge of your customers aircraft and engines, and consistently increasing your technical knowledge
• Sharing opportunities for improvement with peers and company leadership in a positive, productive way.
• Dressing in a professional way appropriate for your role
• Resolving conflicts in a professional, productive way
• Being a self-starter; should need little supervision. Should take the initiative.
• Seeking feedback on ways to improve performance, and acting on that feedback
• Taking on additional projects when needed
• Complying with Company attendance and other policies
• Always acting in a way that improves your image and the image of CTS in the eyes of the customer
• And other duties as assigned

EDUCATION and / or EXPERIENCE

The individual should hold a Bachelors Degree in a relevant field with related experience. The individual must possess sound negotiating skills and should be proficient in both verbal and written skills with the ability to communicate accurately and professionally. The position requires the individual to be well organized, attentive to details, and capable of handling multiple projects concurrently. Additionally, the individual must possess excellent customer service skills.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual may be required to perform all or some of the essential duties satisfactorily. The specific skill set sought for each employee will be based on the company needs at the time of hiring. The specific job assignment of the employee may be changed at the discretion of the employer at any time.

The requirements listed above and below are representative of the knowledge, skill set and / or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

OTHER SKILLS AND ABILITIES

The individual must possess the following strengths :