Key Account Manager

Key Account Manager

The Key Account Manager is a dynamic sales professional responsible for improving, building, and maintaining strong customer relationships. This role is focused on identifying and capitalizing on growth opportunities to drive business expansion and enhance customer satisfaction. The Account Manager will work closely with clients to understand their needs, offer tailored solutions, and ensure a high level of service delivery. By leveraging their sales expertise and relationship management skills, the Account Manager will play a crucial role in achieving revenue targets and fostering long-term partnerships with key accounts.

Position Requirements :

• Account Management and Growth : Oversee all customer-related activities for designated Automotive and Industrial accounts, with a dual focus on maintaining existing business and driving growth within these accounts.
• Achieve Sales Objectives : Meet or exceed sales retention and growth targets as agreed upon, ensuring the achievement of key sales objectives.
• Excellence in Account Management : Demonstrate superior account management skills by :
• Managing Customer Performance Metrics : Effectively manage the customer "Scorecard," ensuring alignment between actual performance and customer perception
• Delivering Comprehensive Solutions : Provide thorough, well-prepared solutions and recommendations, ensuring all work is complete and actionable.
• Relationship Building and Credibility : Cultivate strong relationships with key personnel across various disciplines within customer organizations, emphasizing the importance of credibility and gathering valuable market intelligence.
• Internal Coordination and Communication : Stay informed about internal engineering, quality, and manufacturing activities (e.g., PPAPs, process changes), and communicate relevant updates to management, ensuring alignment and transparency.
• Market Intelligence and Information Sharing : Collect and disseminate market information regarding future programs, providing strategic insights to management to inform business decisions.
• Enhance Brand Presence : Proactively work to elevate the company's brand recognition within customer organizations, positioning the company as a preferred partner.
• Strategic Planning and Execution : Develop and implement annual business plans for assigned accounts, demonstrating the ability to think both tactically for immediate needs and strategically for long-term success.
• Primary Communication Liaison : Serve as the main point of contact between customers and internal teams, ensuring accurate, consistent, and timely communication across all channels.
• Customer Satisfaction Advocacy : Act as a champion for customer satisfaction, sharing this responsibility with the broader organization.