Forestry / Pulp & Paper Industry Account Specialist- TN, SC, NC

Forestry / Pulp & Paper Industry Account Specialist- TN, SC, NC

Location : Kingsport, TN, US

Company : NCH Corporation

Location / Territory : TN, SC, NC

Reporting to : Forestry / Pulp & Paper Industry Leader

Job Summary : The Industry Account Specialist Pulp & Paper is responsible for developing, managing, and expanding client relationships within the pulp, paper, and packaging sector. This role combines strong value-based selling with account management and industry knowledge to help customers achieve greater operational efficiency, sustainability, and profitability. Acting as a trusted advisor, the Account Specialist aligns company solutions with customer objectives, delivering measurable value and long-term success.

Success : Excellence in the Forestry / Pulp & Paper Industry Account Specialist role is defined by the ability to build and grow strategic relationships across mills and packaging facilities, while consistently delivering customer-focused solutions driving multi-million dollars of incremental, value-based growth.

Key Accountabilities :

• Develop and expand customer relationships across all organizational levels, from front-line operators to senior executives, ensuring trust, partnership, and long-term value delivery.
• Drive account growth through upselling, cross-selling, and new business development, achieving revenue, margin, and growth targets.
• Deliver technical expertise and product value by leading customer seminars, product demonstrations, and operational improvement programs that highlight measurable efficiency, sustainability, and cost-saving outcomes.
• Serve as the trusted primary contact for clients, ensuring seamless service delivery, adherence to safety standards, and rapid resolution of customer needs or concerns.
• Collaborate cross-functionally with R&D, Innovation, and Sales teams to align solutions with customer objectives while providing actionable insights on market and industry trends.
• Monitor and report account performance, highlighting ROI, production savings, and sustainability impact through structured reviews and success stories.
• Leverage CRM and digital tools (Salesforce, Teams, Excel, LinkedIn, etc.) to track opportunities, record interactions, manage calendar planning, and support sales enablement.
• Maintain strong field presence with 60%+ travel, engaging directly with customer sites, industry trade shows, and internal training to strengthen relationships and industry visibility.

Attributes :

Competencies : Drive for results

Business insight

Customer focus

Plans and aligns

Collaboration

Communicates effectively

Instills trust

Nimble learning

Experience and Education :

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Nearest Major Market : Asheville

Nearest Secondary Market : Knoxville

Job Segment : Chemical Research, Paper, CRM, Social Media, Engineering, Manufacturing, Customer Service, Technology, Marketing