Order Entry Specialist

About the role

Our Client is currently seeking a qualified candidate to fill a position with our Order Entry Team. In this role, the focus will be on order entry, data management and customer support. This person will interact directly with our internal sales teams to assist with all aspects of the customer service experience.

About us

(The “Company”) is an information technology (“IT”) channel company providing both distribution and cloud technology solutions through its Global Services operating segments. Our client is a specialty technology distributor focused on emerging data center and cloud-based products, delivering software and hardware to corporate resellers, value added resellers (VARs), consultants and systems integrators globally. Grey Matter US is a value-added reseller of software, hardware and services for U.S. and Canadian corporations, government organizations and academic institutions. Grey Matter is a UK-based software reseller and cloud service provider devoted to helping Developers, ISVs and tech-led companies succeed and focus on what they do best. Our Client is a technical services team of cloud adoption and migration specialists, supporting all aspects of cloud adoption from migration to training and enablement services.

Essential Duties and Responsibilities :

Outlined below are the responsibilities of this position, including but not limited to :

• Order entry and data management
• Utilize internal systems to process purchase orders
• Build knowledge of product lines to meet vendor requirements and standards
• Communicate with sales teams and other departments to ensure timely processing
• Work with Product Management team for product / sku updates
• Perform general customer service tasks
• Assist with partner account creation and maintenance
• Occasional guest check in, assisting with office tasks
• Work with specific sales territories to build relationships and knowledge of reseller partners
• Secure handling of customer credit card information; maintain PCI compliance guidelines

Knowledge and Skill Requirements :