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Employer Service Specialist

Employer Service Specialist

Bldg Svc 32 B-JNew York, NY, United States
1 day ago
Job type
  • Full-time
Job description

Summary :

The Employer Services Specialist I (ESS I) will be responsible for timely managing employer communications, education and troubleshoot technical assistance relating to the web-based system, V3, and other Funds systems. The ESS I will timely address Employer issues and ensure effective and long-term problem resolution. The ESS I will provide in-depth information to Employers on all participant benefit plan changes, and any continuing participant benefit updates. The ESS I will provide in-depth information to Employers on all benefit contribution rates, rules and policies. The ESS I will plan as well as participate in Employer meetings, seminars, workshops and one-on-one sessions, etc. The ESS I will timely research employee status and building account information; and contact Employers as needed. The ESS I reports directly to the Manager of Employer Relations. The ESS I will work closely with the Director of Employer Relations, as well as other functional process owners as appropriate.

Principal Duties and Responsibilities :

  • Communicate daily with Employers;
  • Calculate remittance obligations and explain to Employers;
  • Follow-up with Employers on unpaid invoices;
  • Provide on-going education and support of Funds' systems, programs, rules, policies, and benefits.
  • Follow the workflow and processes of Funds operations as they relate to Employers (Billing, Collections, Audit, Eligibility and Contracts);
  • Interface and coordinate with Senior Management in the following departments : Contracts, IT, Audit, Billing and Collections (and other departments, as required);
  • Assist with the timely on-boarding of Employers onto electronic reporting;
  • Participate in project work assigned to the department;
  • Able to build relationships with a broad range of people;
  • Draft letters, e-mails, memorandums and educational materials;
  • Able to work as part of a team whether inter and / or intra departmental;
  • Perform additional duties as directed by the Director of Employer Relations.

Qualifications and Core Competencies :

To perform this job successfully, an individual must be able perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and / or abilities required :

  • Arithmetic - 12th grade;
  • Ability to organize and manage multiple priorities and meet deadlines;
  • Strong customer service orientation;
  • A demonstrated capability and experience with relevant computer-based systems such as Microsoft Word, Excel (formulas and functions). Familiarity with PowerPoint, Access, presentation software, including web-based programs, and Internet navigation helpful;
  • Excellent interpersonal and written communications skills;
  • High performance teams and a strong team player;
  • One to two years of Customer Service / Relations experience;
  • Commitment to company values;
  • Flexibility with work schedule.

    • Education and / or Experience :

  • The incumbent is expected to 0 - 1 year of experience in employee and / or employer communications / relations.
  • High School Diploma with commensurate experience in finance and / or public relations / communications preferred.
  • Bilingual (English / Spanish)
  • Strong customer service orientation in union environment.
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    Service Specialist • New York, NY, United States