Large Loss Claim Resolution Specialist, Personal Property

Property Contents Claims Specialist

In this role, you will manage, investigate, and resolve assigned Property Contents Claims that present high exposure or more complex under limited supervision. You will inspect, compile and value inventory of damaged / lost contents associated with property claims and provide policyholders with exceptional customer service. You may assist Claims Representatives with in-person inspection / policyholder contact where necessary, and act as technical resource for other Contents Specialists.

Training is a critical component to your success and that success starts with reliable attendance. Attendance and active engagement during training is mandatory.

Employees may apply for a new role after completing 12 months of employment in their current position.

Responsibilities :

• Handles a majority of large loss claims assigned under little supervision.
• Investigates, determines coverage of loss, and adjusts all elements of Property Loss claims of high severity.
• Performs full on-site inventory inspection and scope of damages and able to communicate such to both policyholders and vendors.
• Provides quality customer service. Provides insured with policy information to include coverage, limitations, and able to explain settlement effectively.
• Oversees coordination of contents vendors, some which are third-party including contractors, emergency repair teams, and cleaning services, negotiates service scopes and estimates, monitors performance, and ensure compliance with contract terms and safety standards.
• May be asked to perform field assist on files handled by other property departments with in-person inspection and / or policyholder contact when needed.
• Takes initiative to stay current on personal-property standards, market trends, and products through continuing education, seminars, and industry publications.

Qualifications :

Pay Philosophy : The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and / or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally. At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow. We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit : https : / / LMI.co / BenefitsLiberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.