Entity : VNA of Ohio
Title : Account Executive
Department : Clinical
Location : Cleveland, Ohio
Reports To :
Medical Social Worker, Home Health
FLSA Status : Exempt
h / care was born in 2018 with a serendipitous meeting between two visionary healthcare entrepreneurs as they waited for their e levator in Birmingham, Alabama. United by a shared passion for transforming post-acute care, they spent thousands of hours visiting agencies, listening to caregivers, and gathering feedback from residents and their families. This journey culminated in the founding of h / care in 2023-a company built on a foundation of high touch, high tech, and unwavering trust, dedicated to delivering exceptional care and experiences for both our internal and external customers.
The Community You Will Join
At h / care, we are passionate about transforming the way home-based healthcare is delivered. As part of our Cleveland agencies, you will be joining a team that is deeply rooted in the local community, committed to providing exceptional care, and dedicated to building meaningful relationships. Our local h / care team thrives on collaboration, innovation, and compassion, ensuring every patient receives care that is high-touch, high-tech, and built on trust. We foster a welcoming and supportive environment where every team member's contribution is valued. You'll be part of a mission-driven organization that prioritizes both the success of our team and the well-being of our patients, making a lasting impact in the lives of those we serve.
h / care's Unique Approach to Care
At h / care, we're revolutionizing healthcare delivery for patients and families of all ages. Frustrated with unpredictable and impersonal care experiences? We've got the solution. Our team of healthcare experts and entrepreneurial leaders has developed the PerfectVisitTM - a standardized approach ensuring high-quality, consistent care every time. By combining compassion with cutting-edge technology, we deliver transformative home-based services, from health visits to hospice care. We implement the Entrepreneurial Operating System ("EOS") to streamline decision-making, cutting through bureaucracy and eliminating unnecessary red tape. With h / care, you're not just receiving a service; you're experiencing care built on community, dignity, and trust. Available 24 / 7, we ensure you're never alone in your healthcare journey.
The Impact You Will Have
At h / care, we believe every patient deserves compassionate, high-quality care in the comfort of their home. As a Medical Social Worker, you'll play a critical role in supporting patients and their families by addressing the social, emotional, and practical challenges that come with managing health conditions.
Your mission : provide individualized support, connect patients to essential resources, and collaborate with our clinical team to ensure holistic, patient-centered care. You'll perform assessments, offer counseling, and develop care plans that empower patients and families to navigate complex healthcare systems. Through your dedication, more patients will feel supported, families will experience less stress, and h / care will deepen its commitment to compassionate, high-quality home health services.
Key Responsibilities
Patient-Centered Care & Advocacy
- Psychosocial Assessments : Conduct comprehensive assessments to identify patients' emotional, social, and environmental needs, developing tailored care plans that align with their healthcare goals.
- Patient Advocacy : Serve as a strong advocate for patients and families, ensuring their needs and preferences are communicated to the multidisciplinary care team.
- Resource Navigation : Identify and connect patients with community resources, financial assistance programs, and other supportive services to improve their quality of life and reduce barriers to care.
Collaboration & Holistic Care
Interdisciplinary Teamwork : Work closely with nurses, therapists, and physicians to integrate social work services into the overall plan of care, ensuring a holistic approach to treatment.Discharge Planning : Facilitate safe and effective discharge planning, coordinating with family members, caregivers, and external organizations to ensure continuity of care.Family Counseling & Support : Provide emotional support and counseling to families, helping them navigate the stress and challenges associated with a loved one's illness or recovery.Operational Excellence
Documentation & Compliance : Maintain accurate and timely documentation in the electronic health record (EHR) system to ensure compliance with regulatory standards and support continuity of care.Performance Metrics : Track and report key performance indicators related to patient outcomes, service utilization, and resource effectiveness, identifying areas for improvement.Continuous Improvement : Participate in quality improvement initiatives to enhance service delivery and ensure patient satisfaction.Financial Stewardship & Compliance
Cost-Efficiency : Help patients and families access cost-effective care solutions while maintaining alignment with budgetary goals.Regulatory Compliance : Ensure that all social work practices meet state and federal guidelines, adhering to ethical standards and fostering trust with patients and families.Education & Community Outreach
Patient Education : Educate patients and families on their rights, healthcare policies, and available resources to empower them to make informed decisions.Community Partnerships : Build relationships with community organizations and referral sources to enhance access to social services and expand h / care's network of support.Leadership & Development
Mentorship : Provide guidance and support to less experienced social workers or interns, fostering professional growth within the team.Professional Development : Stay updated on the latest trends in social work and home health care, incorporating best practices into service delivery.Patient Impact
Empathy & Support : Deliver compassionate care that addresses the emotional and social well-being of patients and families, ensuring they feel supported throughout their healthcare journey.Enhanced Outcomes : Focus on improving patient outcomes by addressing the psychosocial factors that influence recovery and overall health.A Typical Day : Medical Social Worker in Home Health
Morning Care Coordination : Start the day by reviewing patient caseloads, prioritizing visits based on needs and urgency. Collaborate with the care team (nurses, therapists, and physicians) to discuss patient progress and develop a plan of action for addressing social and emotional barriers to care.Patient Visits and Assessments : Conduct home visits to assess patients' psychosocial needs, family dynamics, and environmental factors impacting their care. Provide counseling, emotional support, and crisis intervention as needed to help patients and families navigate complex medical and social situations.Resource and Care Planning : Assist patients and families in accessing community resources, financial assistance programs, and support services. Develop individualized care plans that address both immediate needs and long-term goals, empowering patients to maintain independence and quality of life.Mid-Day Interdisciplinary Collaboration : Participate in team meetings or huddles to share patient insights and align on care plans. Work collaboratively with the clinical team to ensure patients' physical, emotional, and social needs are addressed holistically.Afternoon Follow-Ups : Engage with patients and caregivers via phone or virtual meetings to provide updates, answer questions, and adjust care plans as needed. Coordinate with community organizations, social service agencies, and external providers to ensure continuity of care.Documentation and Compliance : Complete thorough and timely documentation of all interactions, assessments, and care plans in the electronic health record (EHR) system. Ensure compliance with Medicare, state, and organizational policies.End-of-Day Reflection and Planning : Wrap up the day by reviewing progress on care plans, identifying any outstanding issues, and setting priorities for the next day. Reflect on patient successes and challenges to improve care delivery and patient outcomes.Your Expertise
Education : Master's degree in Social Work (MSW) from an accredited institution. Licensed Clinical Social Worker (LCSW) preferred.Experience : 2+ years of experience in a healthcare setting, ideally in home health or hospice.Patient Advocacy : Demonstrated ability to support patients and families in navigating complex healthcare systems, accessing resources, and managing emotional and social challenges.Collaboration : Skilled at working in interdisciplinary teams to provide comprehensive, patient centered care.Communication Skills : Exceptional ability to build trust with patients and families, listen empathetically, and convey complex information clearly.Crisis Management : Expertise in addressing crises and providing emotional support during critical and sensitive situations.Cultural Competence : Ability to work with diverse populations, respecting cultural values, beliefs, and preferences.Regulatory Knowledge : Familiarity with Medicare and Medicaid guidelines, as well as state and federal regulations affecting home health services.Tech-Savvy : Proficiency in electronic health record (EHR) systems and telehealth tools to enhance patient care and streamline documentation.Your Work Environment
Location : Primarily based in patients' homes within the Arizona market, with occasional office-based tasks for team meetings, collaboration, and administrative duties. Regular travel is required to provide care, meet with patients and families, and coordinate with community resources and organizations.Pace : A dynamic, patient-centered environment that requires adaptability, emotional resilience, and strong time- management skills to address diverse patient needs and priorities effectively. The role demands proactive engagement and collaboration across interdisciplinary teams to deliver high-quality care.Challenges : Anticipate navigating complex patient situations, addressing psychosocial and emotional barriers to care, and managing diverse cultural and social dynamics. The role also involves staying current with changing healthcare regulations, coordinating resources within a competitive healthcare landscape, and balancing a varied and demanding caseload.How Success Will Be Measured
Clinical Outcomes : Improving patient health and emotional well-being through individualized care plans, timely interventions, and effective collaboration with the interdisciplinary care team. Reducing hospital readmissions and enhancing overall care quality.Patient Satisfaction : Delivering exceptional care and support, as reflected in high patient and family satisfaction scores. Building trust and fostering positive relationships through consistent and compassionate communication.Productivity : Efficiently managing a diverse caseload while maintaining compliance with documentation and care planning standards. Meeting both short-term and long-term patient care goals in a timely and organized manner.Team Collaboration : Actively participating in interdisciplinary team meetings to ensure seamless care coordination. Providing insights and recommendations that enhance holistic, patient-centered care.Efficiency : Streamlining social work interventions and care planning processes to maximize the impact of available resources. Ensuring timely and effective communication with patients, families, and care teams.Advocacy and Outreach : Strengthening partnerships with community organizations and social service agencies to expand access to critical resources for patients and families. Serving as a trusted advocate to address barriers to care and improve quality of life.Reputation : Enhancing h / care's standing as a compassionate and trusted provider of home health services by consistently delivering high-quality, patient-centered social work services. Promoting the value of social work within the home health care setting.Team Member Acknowledgment
I have reviewed this job description and understand the requirements and expectations of the Medical Social Worker position at h / care. I acknowledge that this job description is not all-inclusive and that additional responsibilities may be assigned as needed.
Our Commitment to Inclusion & Belonging
h / care is dedicated to fostering a diverse and inclusive workforce. We believe that embracing a variety of perspectives drives innovation, enhances engagement, and enables us to attract top-tier talent to provide the best services and solutions. We welcome applications from all qualified individuals. If you require assistance or a reasonable accommodation during the application and recruitment process, please reach out to us at :
