Healthcare Navigator

Position Summary:

Single Stop seeks a full-time Health Advocate/IPA-Navigator to join its Health Care team. As part of the Affordable Care Act (ACA) implementation, Single Stop’s Healthcare Advocate/IPA-Navigators provide in-person, competent, individually appropriate, and “disability accessible” education, health insurance application assistance, and enrollment to individuals, small businesses and small business employees through New York State of Health, New York’s official health plan marketplace website (the Marketplace). This position requires providing direct services across various Single Stop sites in the local communities, to conduct outreach to potential applicants and counseling clients through the application and enrollment process. The Health Advocate/IPA-Navigator will be responsible for outreach to potential applicants, screening, counseling clients through the application process, follow-up, healthcare education, and ensuring enrollment. Strong communication and language skills are necessary.

Essential Functions:

• Providing in-person health insurance enrollment services to potential enrollees.

• Educating potential enrollees about the Marketplace and the types of health insurance programs offered through the Marketplace, including Qualified Health Plans (QHPs), supplementary plans available through the Marketplace (if offered), and/or into Insurance Affordability Programs (Medicaid, Child Health Plus, the Essential Plan, and financial assistance for QHPs).

• Completing new and renewal health insurance applications through the Marketplace website.

• Assisting potential enrollees with grievances, complaints, or questions regarding their health coverage or a determination related to their coverage.

• Providing information fairly and impartially that is individually appropriate, and “disability accessible,” for the populations being served under the Marketplace, including individuals with limited English proficiency.

• Traveling to different Single Stop sites daily, building strong working relationships with site staff and management, conducting internal outreach, and working with site staff to identify uninsured clients and provide application assistance.

• Being able to work in a high-paced and performance-based environment. Being responsible for meeting Single Stop’s programmatic goals and individual targets as it relates to application completion and enrollment.

• Participating in NYS DOH and Single Stop trainings and meetings. Maintaining strong expertise in public and private health insurance eligibility, application, and enrollment.

• Ensuring that follow-up with both clients and the Marketplace Call Center/NYS DOH occurs regarding referrals and outcomes.

• Ensuring the proper documentation of all program outcomes is tracked through Single Stop’s reporting system in an accurate and timely manner.

• Assisting in program research, development, and assessment and participates in ongoing trainings, typically on-site, and contributes to peer learning systems.

• Achieve enrollment, navigation, or other measurable metrics to demonstrate to the funder program success

• Facilitating and evaluating educational workshops that include or are related to the following topics: prescription drug coverage and over-the-counter drugs discount programs, health insurance options and enrollment, and Patients’ Bill of Rights and Health Advocacy

• Developing and conducting high-quality educational workshops to help East and Central Harlem residents understand their health insurance and rights to health care via the Patient’s Bill of Rights.

• Developing and updating an annual multi-pronged outreach plan for promoting insurance literacy.

Education and Experience:

• Associate’s degree in social work or related field; or High School Diploma with several years of equivalent experience.

• Bilingual Spanish/English, or other language competencies preferred

• Intermediate to advanced computer skills; fast learning ability to use new technologies and systems.

• Flexibility to work from different locations (and in different boroughs) daily and carry over 5 lbs. of equipment from site to site.

• Ability to adjust work schedule and hours on short notice.

• Experience working with large and/or diverse client populations strongly preferred.

• Experience with and commitment to working with low-income families and individuals.

Compensation:

$24.04 to $26.45 hourly

Equal Opportunity Employer