Tier 1 Help Desk

Tier 1 Help Desk

Phoenix, Arizona

Onsite

Contract

$15 / hr - $20 / hr

This is a full time opportunity based in the Phoenix area with a growing technology organization that supports a wide range of internal users and systems. The team handles everything from hardware setup and software troubleshooting to user account management and ticket resolution across Windows based environments. You'll work closely with IT leadership and other departments to keep operations running smoothly while getting hands on experience with new technologies and tools.

What makes this role exciting is the opportunity to build your technical foundation in a fast paced, team oriented environment. They're looking for someone who loves solving problems, communicating with people, and learning things as they go. You'll get exposure to a variety of systems, gain experience in both hardware and software support, and have a clear path to grow into more advanced IT or system administration roles. It's a great environment for someone who's ready to take the next step in their IT career and make a real impact every day.

Required Skills & Experience

High School Degree or equivalent preferred

Customer service experience in a call center environment

Help desk or technical support experience preferred

Knowledge and experience of troubleshooting Office 365 applications

Ability to install and troubleshoot software

Ability to configure and support internet browsers

Mobile application support experience

Microsoft Office Products knowledge

Desired Skills & Experience

Certifications in Microsoft O365 or Azure

Good written and oral communication skills

Ability to work in team environments

What You Will Be Doing

Tech Breakdown

70% Windows OS / Microsoft 365 Support

15% Hardware & Peripheral Troubleshooting

10% Networking & Connectivity

5% Ticketing Systems / Documentation

Daily Responsibilities

• 100% Hands On

The Offer

You will receive the following benefits :

Medical, Dental, and Vision Insurance

Vacation Time

Stock Options

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.

You will receive the following benefits :

Medical Insurance - Four medical plans to choose from for you and your family

Dental & Orthodontia Benefits

Vision Benefits

Health Savings Account (HSA)

Health and Dependent Care Flexible Spending Accounts

Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance

Hospital Indemnity Insurance

401(k) including match with pre and post-tax options

Paid Sick Time Leave

Legal and Identity Protection Plans

Pre-tax Commuter Benefit

529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP's Employment Accommodation policy. Applicants need to make their needs known in advance.

Posted by : Isabella Sweet

Specialization :