Operating Partner - 806 | Whataburger806 (Rowlett, TX)Whataburger • Rowlett, TX, US
Operating Partner - 806 | Whataburger806 (Rowlett, TX)
Whataburger • Rowlett, TX, US
30+ days ago
Job type
- Full-time
Job descriptionProtects and promotes the Whataburger Brand at all times. Consistently completes Orange Guidebook (OGB) and NSF checklist. Conducts and attends meetings as required. Schedules and conducts LTO training sessions. Attends Quarterly Business Meeting. Attends GM meetings as necessary. Reports critical or unplanned situations to the Area Manager. Communicates needs, deviations, exceptions and other pertinent operating data to Area Manager. Communicates any maintenance needs of revenue producing equipment immediately. Ensures compliance of Family Member Guidelines. Prepares and presents ideas and recommendations to peers and upper management. Prepares standard and special reports for upper management. Communicates direction clearly and follows up to ensure specific actions are carried out. Demonstrates Whataburger's Family Value Proposition "Pride, Care, and Love." Ensures responsible sourcing, interview, selecting, and placing of candidates. Actively utilizes tools for recruiting and talent selection. Pre-screens and interviews potential job candidates, performs reference checks consistently. Conducts New Hire Orientation as needed and schedules new hire training shifts. Identifies and trains Team Members for future Team Leader and Manager roles. Ensures the training of the staff and maintains a program to satisfy the restaurant's staff development plan. Conducts and reviews training certifications. Conducts performance reviews when necessary and works with employees to correct deficiencies. Administers disciplinary action, up to and including termination. Conducts and processes merit increase reviews. Oversees effective scheduling based upon forecasted sales and hours necessary. Recognizes and rewards top performers on a regular basis. Maintains professional relationships with Team Members, treats them with fairness and sensitivity. Communicates all harassment complaints and other complaints involving Whataburger policy violations. Exemplifies leadership and stands out as a role model for others. Maintains an effective working relationship with management team. Ensures performance of administrative tasks. Makes payroll corrections. Reviews payroll data prior to submission to ensure accuracy. Reviews the OGBs and addresses any issues. Review's pass-down communications. Communicates maintenance issues in a timely manner. Ensures completion and accuracy of end of day paperwork. Completes food and supply orders for the unit. Conducts cash handling audits to ensure compliance. Invoice posting. Ensures accuracy of deposit preparation and roll change delivery. Ensures compliance of all deposit handling procedures. Ensures compliance of all cash handling procedures. Investigates cash and inventory losses and reports discrepancies. Conducts and reviews Quality and Food Safety Audits. Tracks performance per meal segment, by dine-in and drive-thru. Sets individual goals to increase sales. Monitors quality of food production, customer service, and speed of service. Greets customers and solicits feedback regarding product and service quality. Utilizes feedback to initiate immediate improvements. Ensures accurate inventories are conducted regularly. Implements effective receiving procedures. Ensures all food production equipment is maintained. Ensures each Manager provides a clean, safe, and energy efficient operation. Presents a clean, organized, quality eating environment. Protects and promotes the Whataburger Brand. Investigates and ensures accurate and timely reporting of safety incidents. Works with and supports Area Manager on Public Relations programs. Ensures hiring process and orientation conducted in a timely manner. Completes end of period paperwork. Implements effective suggestive sales techniques. Provides a safe environment for customers. Ensures all food cost control systems are in place. Ensures compliance with all food handling certifications. Assumes additional responsibilities as assigned. Establishes and maintains effective working relationships. Develops and maintains external cooperative relationships. Demonstrates fiscal responsibility. Manages planned or necessary expense items. Ensures Team Members follow cash handling and security procedures. Achieves the sales plan and manages expense budgets. Achieves the sales plan and budgeted GOP. Is accountable for meeting GOP budget items. Must be able to lift up to 50 lbs. Must have the ability to stand during entire shift. Ability to reach, bend, stoop, lift, shake, stir, pour, carry and push. Ability to read (Orders on tickets, Menu Board, receipts, etc.) Frequent contact / immersion of hands in water, cleaning and sanitation solutions, meat products, poultry products, seafood and produce items. Frequent washing of hands. Consistently improves FMSAT engagement scores. Achieves budgeted sales and transaction growth. Utilizes budgeted labor within goals. Ensures unit is stocked with needed food and paper supplies. Achieve budgeted OSAT / SMG survey amounts and percentages. Achieve exemplary OEW, NSF, Local Health Inspection scores.
General Manager
Total compensation for the General Manager / Operating Partner position is $61,000 - $85,000 DOE.
The General Manager is an Operating Partner responsible for developing a strong staff to satisfy the sales, production, service, and supervisory needs of the unit. Ensures recruiting, budgeting, marketing and sales goals are obtained throughout the assigned unit. Utilizes the sales and marketing plan as the basis for setting customer service goals to improve sales through increased customer traffic. Makes decisions regarding the recruitment, development and performance of staff. Demonstrates a willingness to listen to team members and address problems. Ensures a clean, safe, and energy efficient operation during each shift. Ensures the store is always, in the customer's eye, "ready for business."
To continue the path for career success at Whataburger, the General Manager will participate in the skills development program and will be required to achieve certifications associated with the position.
Benefits :
- Competitive weekly pay
- Bonus (Incentive) Program
- Schedule flexibility
- Leadership development and career growth opportunities
- Tuition reimbursement program
- 401(k) Plan
- Discounted meals
- Service awards
- Scholarship program
- Whataburger Family Foundation (Hardship Grant Assistance)
- Chaplain service
- Paid Vacations
Responsibilities :
Leadership and Communication :
People :
Systems :
Customer :
Physical Requirements :
Key Performance Indicators :
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Operating Partner • Rowlett, TX, US
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