Talent.com
Emerging Store Manager

Emerging Store Manager

WalgreensNew Albany, OH, US
13 days ago
Job type
  • Full-time
Job description

Emerging Store Manager

Supervises customer service associates and designated hitters. Responsible for managing front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store. Supports Store Manager with the overall operation of the store to achieve company deliverables; Works alternate schedule with the Store Manager with minimal overlap; Assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability. Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables.

Customer Experience

  • Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices.
  • Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find the most impactful resolution for customers; seeks solutions that exceed customer expectations and builds loyalty.
  • Accountable for improving on overall customer service metrics.

Operations

  • Supervises the operation of the store and team members, including assigning daily activities, delegating tasks to team members, opening / closing / changing shifts, approving time records, time off and managing other scheduling conflicts to ensure proper team member coverage.
  • Collaborates with external partners to drive the future of their Walgreen store. Identifies ways to support external partnerships and services as a resource for Pharmacy Operations Manager in seeking community outreach opportunities.
  • Supports Store Manager in leveraging data, analysis, and team member input to make fact-based decisions, follow-up, and monitor impact.
  • Supervises the control of the store cash management including but not limited to register counts, withdraws from bank, armored car pickups, safe deposits, change orders and oversees all aspects of bookkeeping.
  • Supervises front end and pharmacy inventory, completing resets / revisions and price changes; analyzes front end and pharmacy inventory trends to create corrective action plans; trains / coaches team members to follow inventory standard operating procedures.
  • Ensures execution of operational feedback from the Store Manager and District Manager through delegation and supervision of team members.
  • Ensures that store interior and exterior are clean and presentable; manages repair and maintenance; responds to emergencies.
  • Ensures team members have a working knowledge of all computer and technology systems and software.
  • Provides for the safety and well-being of team members; effectively utilizes the Security Operations Center.
  • Complies with all company policies and procedures, manages operations of assigned location including strict compliance with any and all applicable laws and regulations, including sale of alcohol, tobacco, fresh food, and pharmacy products.
  • Completes special assignments and other tasks as assigned.
  • Full Store Operation Business Performance Management

  • Independently analyzes financial and performance data; creates action plans to support achievement of business deliverables.
  • Uses operating statements, key performance indicators, and other relevant tools to engage the team; drive solutions and actions for store improvement. Collaborates with Store Manager to identify sales opportunities, gain insights, to ensure growth and performance of the store through new initiatives as directed by the Support Center.
  • Supports Pharmacy during busy periods, including serving as a pharmacy technician, when necessary.
  • People & Performance Management

  • Primarily responsible for leading and training team members; provides training, mentoring, coaching, and support to enable team members' career development. Responsible for team member discipline, coaching meetings, and makes recommendation regarding team member performance management, including discipline and termination when appropriate.
  • Manages team member performance by assigning responsibilities, developing performance plans, setting goals and expectations, observing performance, providing feedback and giving recognition to enhance effectiveness of individual team members and overall team.
  • Acquires and retains talent, builds pipelines to keep store properly staffed, and ensures a diverse pipeline of future leaders. Anticipates short and long-term staffing needs, develops talent plan, manages candidate pool, participates in the interview process and makes hiring decisions.
  • Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws.
  • Establishes a culture of accountability through clear expectations and performance management, Performance Improvement Plans, and constructive discipline.
  • Training & Personal Development

  • Successfully completes Store Manager learning and development program. Completes all required learning and development courses, certification, and any training assigned by Store Manager, District Manager and company leaders.
  • Monitors own performance, seeks continuous feedback from leader and team members, and commits to self-development; has an Individual Development Plan in place.
  • Obtains and maintains valid pharmacy technician license as required by state.
  • Communications

  • Communicates regularly with team members through one-on-one discussions, group meetings to ensure communication is open between leaders and team members. Actively responds to team member questions or concerns.
  • Assists Store Manager in planning and communicating the company and store strategy.
  • External Basic Qualifications

  • Bachelor's degree with a solid academic record, all majors welcome OR satisfactorily completed a Walgreens Community Internship Program OR High School Diploma / GED and two years of experience in a supervisory position (does not require experience with direct reports).
  • Demonstrated leadership abilities that include professional business ethics, self-motivation, and strong communication skills and strong business acumen.
  • Completion of Store Manager training program (LEAP) or willingness to complete Walgreens Leadership Essentials training (for individuals placed in ESM role on or after June 1, 2021) within 12 weeks of ESM start date.
  • Must be fluent in reading, writing, and speaking English (except in Puerto Rico)
  • Willingness to work flexible schedule including extended days, evenings, and weekend hours.
  • Willingness to accept promotion into a Store Manager position, if promotion is offered, which could require relocation to a different store location.
  • Ability to transfer to other Walgreens retail assets located within the same hiring Area.
  • Preferred Qualifications

  • Bachelor's Degree.
  • Internal candidates : Management experience, including supervising others, managing, and assigning work. Experience across both front-end and pharmacy.
  • External candidates : Business majors. Prior retail or food industry experience.
  • This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $45,000 - $71,550. The actual salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors.

    This role will remain open until filled.

    Employment Type : Full-time

    Job Function : Retail

    Campus Req? : No

    Store : 09541-NEW ALBANY OH

    District : 551-NEWARK OH

    Common Location : 5555 NEW ALBANY RD, NEW ALBANY, OH, 43054-08825-09541-S

    Full District Office Address : 1425 N 21ST ST, NEWARK, OH, 43055

    Create a job alert for this search

    Emerging Store Manager • New Albany, OH, US

    Related jobs
    • Promoted
    Future Store Manager - OH, KY, Western PA

    Future Store Manager - OH, KY, Western PA

    Trek BikesColumbus, OH, US
    Full-time
    Here at Trek, we are always looking for talented individuals interested in future Store Manager opportunities with our company. By expressing interest, you'll have the chance to introduce yourself a...Show moreLast updated: 30+ days ago
    • Promoted
    Emerging Store Manager

    Emerging Store Manager

    WalgreensColumbus, OH, US
    Full-time
    Supervises customer service associates and designated hitters.Responsible for managing front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.S...Show moreLast updated: 30+ days ago
    • Promoted
    Store Manager, Polaris

    Store Manager, Polaris

    KnitWell GroupColumbus, OH, US
    Full-time
    LOFT creates modern, feminine, versatile clothing for women with one common style goal : to look and feel confident wherever the day takes them. We empower women to find their authentic self-expressi...Show moreLast updated: 7 days ago
    • Promoted
    Store Manager in Training (MIT)

    Store Manager in Training (MIT)

    Insomnia CookiesColumbus, OH, US
    Full-time
    Store Manager in Training (MIT).Insomnia Cookies is actively hiring for a full-time hourly Store Manager in Training (MIT) at our Columbus store located at 2209 N High St, Columbus Oh 43201, and we...Show moreLast updated: 30+ days ago
    • Promoted
    06047 Store Manager

    06047 Store Manager

    SBH Health SystemGrove City, OH, US
    Full-time
    By working at CosmoProf, you would be part of the largest hair and beauty supplier in the world and we are on a mission to empower our customers to express themselves through hair and we need pass...Show moreLast updated: 30+ days ago
    Store Manager

    Store Manager

    Firestone Complete Auto CareColumbus, Ohio, United States
    Full-time +2
    Quick Apply
    Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America.BSRO operates more than 2,200 company-owned stores, including Firestone Compl...Show moreLast updated: 1 day ago
    • Promoted
    10657 Store Manager

    10657 Store Manager

    Sally Beauty HoldingsColumbus, OH, US
    Full-time
    Focus on the core content of the job post, removing all extra metadata, navigation mentions, and redundant headers.Keep the content beautiful and high signal to noise ratio.Show moreLast updated: 30+ days ago
    • Promoted
    Store Manager - (09772)

    Store Manager - (09772)

    Domino's FranchiseColumbus, OH, US
    Full-time
    Locally owned and operating stores in the .Our franchise has been one of the .Domino's franchises 18 of the last 35 years including 6 of the last 7. Be a part of a team that holds mult...Show moreLast updated: 1 day ago
    • Promoted
    Store Asst. Requires 2nd Shifts •Resume Needed •

    Store Asst. Requires 2nd Shifts •Resume Needed •

    Circle KReynoldsburg, OH, US
    Full-time
    We want you to join our team as an Assistant Manager.If you have the desire to be challenged, work in a fast-paced, fun environment and create a career in management look no further.As an assistan...Show moreLast updated: 30+ days ago
    Retail Store Manager - 3211

    Retail Store Manager - 3211

    First Cash, Inc.Columbus, OH, US
    Full-time
    We are currently looking for the right.In addition to the hourly rate our Retail Store Managers can earn a very lucrative monthly bonus, contributing to a major portion of a Retail Store Managers t...Show moreLast updated: 30+ days ago
    • Promoted
    STORE MANAGER

    STORE MANAGER

    EnglefieldColumbus, OH, US
    Full-time
    The Store Manager is responsible for the leadership and motivation of all site personnel and ensuring excellent customer service during all shifts. This position is responsible for scheduling, train...Show moreLast updated: 30+ days ago
    • Promoted
    Retail Co-Manager

    Retail Co-Manager

    Hobby LobbyColumbus, OH, US
    Full-time
    Looking for experienced retail store managers that foster teamwork in a fast-paced creative environment! In addition to our excellent health benefits package, we also offer these perks : .All Operati...Show moreLast updated: 28 days ago
    • Promoted
    Store Manager

    Store Manager

    Tractor SupplyColumbus, OH, US
    Full-time +1
    The Manager Trainee is responsible for learning the duties of the Store Manager position and developing the skills required for a Store Manager role. Primary duties include delivering a Legendary Cu...Show moreLast updated: 28 days ago
    • Promoted
    Store Manager

    Store Manager

    La-Z-BoyColumbus, OH, US
    Full-time
    Store Manager Columbus, OH Area (Talent Pipeline).Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to...Show moreLast updated: 30+ days ago
    • Promoted
    Store Manager

    Store Manager

    O'Reilly AutomotiveColumbus, OH, US
    Full-time
    The Store Manager is responsible for the sales, profitability, appearance, and overall operations of the store.The position objectives are to show consistent sales growth, ensure store exemplifies ...Show moreLast updated: 10 days ago
    • Promoted
    10081 Store Manager

    10081 Store Manager

    SBH Health SystemMount Vernon, OH, US
    Full-time
    Focus on the core content of the job post.Remove all extra metadata from the top of the page, including department, location, job_id, requisition_id, and others. Delete hanging information like depa...Show moreLast updated: 30+ days ago
    • Promoted
    10657 Store Manager

    10657 Store Manager

    SBH Health SystemColumbus, OH, US
    Full-time
    Focus on the core content of the job post, removing all extra metadata, navigation mentions, and redundant headers.Keep the content beautiful and high signal to noise ratio.Show moreLast updated: 30+ days ago
    • Promoted
    Store Asst. (Mgr.) Requires 2nd Shifts

    Store Asst. (Mgr.) Requires 2nd Shifts

    Circle KAshville, OH, US
    Full-time
    We want you to join our team as an Assistant Manager.If you have the desire to be challenged, work in a fast-paced, fun environment and create a career in management look no further.As an assistan...Show moreLast updated: 13 days ago
    Retail Store Manager

    Retail Store Manager

    Boy Scouts of AmericaColumbus, OH, US
    Full-time
    Quick Apply
    Store Manager to join our team.You will oversee and be responsible for the overall sales and net profitability of the Simon Kenton Scout Shop. You will also interface and build relationships with a ...Show moreLast updated: 30+ days ago
    • Promoted
    Retail Store Manager

    Retail Store Manager

    MichaelsColumbus, OH, US
    Full-time +1
    Store Managers are expected to spend the vast majority of their time on managerial work.This includes leading and managing a team. holding the team accountable to deliver a great customer experienc...Show moreLast updated: 1 day ago