Technical Lead, Enterprise Applications

What You'll Do

• Provide technical support for Retail Merchandising, WM, sales audit, and planning applications as needed
• Partner with for Merchandising, WMS, and Finance teams for their projects
• Perform analyses on software application functionality and suggest improvements, solidify requirements and code as per requirements to deliver the solution
• Utilize diligence for error resolution, logs, and audit process for existing and new applications
• Work on critical projects and deliver technical requirements
• Manage 3rd party vendors and ensure on time delivery or their tasks
• Consult with the software development team, internal users, and clients to improve application performance
• Manage tickets across multiple business system environments to ensure continued and synchronized operations
• Establish the root causes of application errors and escalate serious concerns to the Vendor
• Maintain a record of escalation and schedule application updates
• Document processes and monitor application performance
• Provide front-end support to clients and colleagues in IT
• Respond to general questions and tickets in a timely manner
• Research, diagnose, troubleshoot, and identify potential solutions for how to resolve issues for Tier 1 and Tier 2 incidents
• Prioritize multiple open issues, and deliver solutions in a timely manner
• Document issue triage as troubleshooting progresses
• Follow best practices for change control of proposed solutions
• Process Tickets for APTOS, ORACLE, and other systems
• Report common issues identified from service partners for escalation
• Perform other specific duties or assignments as directed by enterprise applications director and manager

Job Requirements

What You Bring

Other Notes :